Prathamesh Ram: in Dombivli (E)

Key Result Areas: • Responsible for entire IT infrastructure of corporate headquarters and 5 remote offices. Provide leadership and direction for 5 administrators at remote locations. Hands-on manager and technical lead for all IT-related projects • Asses' Infrastructure and application communication channels internally and externally • Develop standards for workstations, mobile, devices, printers, and other devices routinely • Identify areas of process improvements • Implemented Load Balancing Router (2nd ISP) for the smooth running of Organization • Designed and Implemented Handling Machine device for Collection boys • Managing entire CCTV cameras of Head office and other Branches • Knowledge on Salesforce CRM systems (operated as Salesforce Administrator for CRM) o Implemented & maintained reports and dashboards o Ensured Data quality through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader o Designed, setup and maintained Salesforce standard objects custom objects while also structuring user roles, security profiles and workflow rules o Conducting training on all Salesforce related system to Sales and Marketing Teams o Provided support to 130 Salesforce users and acted as the Primary point of Contact for End-user Support • Handled 5 Branches PAN India Infrastructure. (Setup, Networking and Camera's) • Managed all Software development applications: handle bugs/fixes, modernization and schedules enhancement activities • Supporting and monitoring the existing infrastructure, supervising preventative maintenance and backup as well as performing other regular support activities to ensure effectiveness • Ensuring minimization of work and changes to prevent disruption to existing business services • Reviewing design documents supplied by vendors and partner solution architects • Leading the design and documentation of infrastructure processes, procedures and standards along with the maintenance and preparation of system & software documentation • Monitoring the communication between L1 and L2 teams and observing the resolution to escalations within the given Service Level Agreements (SLAs) • Scheduling architectural meetings to review different environments within the organization along with implementing corrective action plans • Accessing current capacity of the data centers and provided recommendations in line with future requirements • Observing systematic engagement between end-users and the remote support deployment engineers performing these upgrades through proper planning and scheduling • Transforming the IT Service delivery operations for quick Turnaround Times (TAT) by creating Job Aid documentation for client service engineers and system administrators • Implementing Problem Management initiatives for a valid and improved Root Cause Analysis (RCA) review: o Categorizing the Root Cause Analysis (RCA) findings with the fix type, such as Improving Infrastructure, Software Patch/Version, Hardware Requirement, and so on o Sub-categorizing the cause of the issue under various heads, namely Software, Infrastructure and Hardware • Performing maintenance, backups and system upgrades and resolving security configuration issues