Preston La: in Grapevine, TX

* Diagnose bicycles and complete repairs to best fit each customer's needs and requests * Daily problem solving and learning to find mechanical solutions for more complex components * Assist customers with questions, solutions and recommendations for products/equipment

Participated in designing digital content used to promote upcoming events and increase engagement on social media * Worked with Development department in gift management, responsible for recognizing and continuing relationships with donors; created and sent various Excel mail mergers categorized by donor level which included thank you letters and corresponding benefit rewards in recognition of their contribution * Assisted with patron processing via Salesforce CRM, ensuring accurate records of account orders, personal information and coordination of subscription management Marketing Research Spring 2019 * Marketing Research course partnered with Oklahoma City Paseo Arts District * Team created and distributed digital survey to district patrons and analyzed response data * Our findings uncovered multiple areas of inefficient or unfavorable use of resources and operations management which conflicted with District goals to increase local and visitor traffic to the area * Reported our analysis results and recommendations to the District Manager, contributing to reformation of daily management within Paseo Arts District