E-Commerce Specialist

Marketing & Sales

A highly motivated and multi-skilled individual with a background in e-commerce, brand marketing, and
social media. An efficient and fast learner that can excel with any task given.

Microsoft Office, Social Media Marketing, Marketing Research, Shopify, NetSuite, Typing (65 WPM), team
player, strong written and verbal skills, ability to work under pressure, adaptable, attention to detail, time
management

- Maintain and monitor logistics and analytics for two separate clothing brands, Hayden Girls and Sophie & Hailee
- Conduct weekly reports to management regarding gross sales, total sales, and net sales
- Create a marketing calendar regarding promotions, discounts, and branding on a quarterly basis
- Oversee online orders and process returns or exchanges from Shopify
- Act as customer support and respond to inquiries and issues through via email and social media
- Resolve post-order issues such as returns, replacements, delivery status, and back-orders
- Upload product listings which consists of adding all photos product descriptions, barcodes, and SKUs
- Update the website on the back end such as creating new collections and consolidating inventory
- Build engagement with followers to encourage sharing of content and contest ideas to increase
followers count
- Monitor social media platforms and endorse future content and media spend by identifying
top-performing posts to note potential trends and consumer insights

Ensured excellent customer service by addressing customer concerns, demonstrating a positive
attitude and resolving problems on the spot
- Processed shipment and replenished merchandise to ensure all is represented on the floor
- Completed special projects as assigned by management

Sales Associate

- Conducted administrative tasks to assist employees' time clock attendance, sick leave, paid time off,
- Counted and deposited large amounts of cash daily; records transactions of profit made
- Processed employees' tip percentage through Excel spreadsheet and data recording
- Uploaded large amounts of grocer vendor invoices on CTUIT vendor website

Office Assistant

Find out detailed information about Priscilla Tran, E-Commerce Specialist in Los Angeles, CA

Priscilla Tran: E-Commerce Specialist in Los Angeles, CA

Priscilla Tran

California State Polytechnic University