Quinn Carson: Account Manager in Millcreek, UT

Work with independent trucking companies to sell E.L. carrier services and manage accounts with the company going forward.

Pre-Qualifying customer accounts and working with Customer Care agents with day to day questions. Workflows include Live Tickets, Onboarding Queue, CAAPP, and B2B IST Line. Projects worked on include CAAPP initial roll-out, POP updates, Training Agents, Coupon Audit, and outlining BCS team QA structure.

Door to door sales, setting appointments.

Oversaw all team members during shift, managed catering jobs, worked with customer relations, managed finances, and various cleaning around the store.