Quynh Nguyen:

• Delivered advanced technical services to various ITS teams and other departments at the Chancellor's Office related to installation, configuration, and troubleshoot of computer hardware/ software/ systems/ network connectivity. • Assisted in the deployment of new applications, including images, configuration and installation of software updates, and resolve issues as they arose to new clients. • Improved CSU Chancellor's Office approach to technology implementation, recorded inventory data and updated inventory records via IT Asset enterprise management system. • Analyzed and interpreted datasets to identify discrepancies such as regularly verified and tracked current software licensing usage across 23 CSU campuses for accurate financial reporting and record-keeping. • Demonstrated effective relationship building and communication skills through collaborating with other support teams to successfully plan and deliver projects for the benefit of the Chancellor's Office site such as: ? End-of-life recycling of old and broken electronic devices. ? Redistribution and donation of surplus IT equipment. ? Collaborating with third-party vendors to create tickets for return and replacement of merchandise authorization (RMA). ? Effectively re-imaging the existing desktops, laptops, tablets and mobile computing devices of staff members to new windows system for use by new loaners. ? Completing ongoing performance support tasks and various projects in efficient and timely manner. • Executed SQL queries to validate and resolve errors to improve database accuracy for users and asset information inventory. • Developed advanced proficiency in using various operating systems such as Symantec Management Console, Tableau, Smartsheet, and Microsoft Office Suite.

• Connected students, staff and faculty members with career resources to increase the employment of Santa Ana community members. • Trained students to build their technical skills through providing advice and expertise on using the Microsoft Office Suite to support academic and career related tasks. • Mentored students and provided guidance on accessing job resource programs such as Eureka and Career Zone. • Optimized the online presence of the Center by regularly maintaining the website and online resources in order to achieve the Career Center's goal of becoming a one stop shop for all academic and career advice. • Performed administrative tasks including data entry, accurate record keeping for students, alumni, and staff regarding career assessments and the provision of advice and resources over the phone or during office hours, giving workshops, and suggesting referrals. • Developed skills in communicating with staff and students from culturally and linguistically diverse backgrounds.

• Independently managed operational and administrative tasks to support students and librarians such as coordinating study room bookings, sourcing books and materials and responding to queries in a proactive manner. • Educated other students on the resources they could access through the library and directed them towards appropriate resources for academic or personal use. • Delivered technical services to library users including training on how to utilize library technology, managing printing requirements and accessing software. • Developed proficiency with automated library systems such as EBSCO. • Demonstrated flexibility and a willingness to contribute to a high performing team culture by conducting other ad hoc tasks and assisting librarians as needed.