CLIENT SUPPORT SUPERVISOR

Top Management

Managerial experience with proven success in leading multi-functional client service, customer service and customer support teams. Proven experience with reducing cost and optimizing operational performance. Motivated self-starter providing leadership and problem-solving abilities to identify root cause, drive continuous improvement strategies and improve key performance indicators.

Directly responsible for Client Support Team members which provide system support and administration, onboarding of new clients, system implementations, training, troubleshooting client reported software issues. Oversight of new features or services communication and course content support. Ensure all requests are properly documented, managed, and communicated with client.

Managed Specialty Collections and Health Events department. Provided leadership and guidance to all direct reports. Managed service delivery of all specialty collections and health event accounts. Performed all needed hiring, training management and development for cross functional department of over 25 employees. Focused on reducing cost and optimizing operational performance. Ensured all performance KPIs were met and prepared all needed reports to ensure resources were properly allocated.

SPECIALTY COLLECTIONS & EVENTS SUPERVISOR

Provided leadership and guidance for all direct and indirect staff and management. Performed hiring, training management and development of all employees in department. Managed service delivery of the Group, Home Office, and Brokerage teams. Improved performance and lowered costs by gathering relevant data and produced operational metrics, worked with department managers to develop improved operational processes and workflows. Handled customer relationships and resolved any escalated issues. Coordinated and managed the onboarding of new customers and set up the proper operations for each new customer.
619-277-9578
rachelgar@icloud.com
San Diego, Ca 92120
linkedin.com/ragarcia1

CLIENT SERVICES SUPERVISOR

Find out detailed information about Rachel Garcia, CLIENT SUPPORT SUPERVISOR 

Rachel Garcia: CLIENT SUPPORT SUPERVISOR

Rachel Garcia