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Client Services Representative

Service and Hospitality

Accomplished customer service representative with 11 years of experience. Combined organizational and communication skills with the ability to independently plan and manage diverse business relationships. Possesses strong time management and organizational skills. Innate ability to set priorities and manage multiple tasks.  Pays strong attention to detail and holds an exceptional degree of accuracy. Enjoy keeping abreast to new advancements in office technology and working in a fast paced environment.  

Primary point of contact for inbound calls and inquiries from clients and sales representatives. Provide integrated client experience across service offerings by working with multiple department teams to provide support in: account maintenance, questions, specimen processing requests, supply orders, complaints, errors, client technical trouble shooting and other inquires. Other responsibilities include:
•	Serves as go to team member for new hires and peers questions
•	Provides super user knowledge in Sales Force
•	Manages communication of escalated client complaints
•	 Investigates and assists in the resolution of specimen processing, billing  issues and delays all while providing exceptional follow through to establish lasting relationships with our clients


Manage all inter-continental accounts, interfacing with 30+ of the top US moto-cross industry buyers.  Provide exceptional customer service by managing work flow of orders, providing sales reports on a weekly, monthly and quarterly basis to the team and Executive Sales staff.
•	Serve as liaison between the Executive and Department Staff; a core role contact with a complete knowledge of the company, offering help to any department on an as-need basis.
•	 Apply appropriate savings programs and discounts to our clients when applicable. Monitor team’s use of discounts to ensure quality of client service and moral upkeep.

National Sales Support Coordinator

Interacted on a daily basis with disgruntled Industry Executives, including Presidents, Partners, Principals, and Chief Financial Officers. Regularly required to resolve complex administrative problems independently and handle confidential information.
•	Helped define, improve and drive new document business processes, including establishing and maintaining an organized, extensive filing system for all customer feedback.  As received, documentation would also be regularly recorded into a database for electronic backup and easy access.
•	Facilitated all aspects of logistics, including agendas, presentations and packet materials, equipment, food and any needed travel and lodging.  
•	Worked independently with appropriate parties to handle any returns/claims related issues.

Customer Service Specialist

Find out detailed information about Rachel McClellan, Client Services Representative in San Deigo, CA

Rachel McClellan: Client Services Representative in San Deigo, CA

Rachel McClellan

Grossmont College