Rachel McClellan: Client Services Representative in San Deigo, CA

Manage all inter-continental accounts, interfacing with 30+ of the top US moto-cross industry buyers. Provide exceptional customer service by managing work flow of orders, providing sales reports on a weekly, monthly and quarterly basis to the team and Executive Sales staff. • Serve as liaison between the Executive and Department Staff; a core role contact with a complete knowledge of the company, offering help to any department on an as-need basis. • Apply appropriate savings programs and discounts to our clients when applicable. Monitor team’s use of discounts to ensure quality of client service and moral upkeep.

Interacted on a daily basis with disgruntled Industry Executives, including Presidents, Partners, Principals, and Chief Financial Officers. Regularly required to resolve complex administrative problems independently and handle confidential information. • Helped define, improve and drive new document business processes, including establishing and maintaining an organized, extensive filing system for all customer feedback. As received, documentation would also be regularly recorded into a database for electronic backup and easy access. • Facilitated all aspects of logistics, including agendas, presentations and packet materials, equipment, food and any needed travel and lodging. • Worked independently with appropriate parties to handle any returns/claims related issues.