Rachel Pasturczak: Account Manager in Lake Forest, CA

· Ensures all goals and objectives for orders successfully go through to production and meets customer’s expectations · Responsible for managing (starting at) $1,200,000.00 and increasing to higher volumes · Provides support to account managers and other departments as needed · Creates price estimates, recaps and processes orders · Actively oversee and monitor threshold & station reports daily for appropriate follow-up on their sales teams orders

· Responsible for all inbound calls, entering/processing orders, answer all pertaining questions to products offered, manage RMAs/exchanges · Attended yearly trade shows and sales event meetings to network with Australian team to navigate and grow sales opportunities · Accomplished leading sales numbers for 2014/15 with upselling customers’ orders through consultative approach · Managed customer service team of three other associates, delegating tasks and goals to grow sales while growing customer satisfaction · Used Demandware, Magento, CyberSource, ZenDesk and AP21 to track customer orders and manage two million in ecommerce sales

· In control of developing specialized marketing/advertisement programs geared towards a specific demographic to obtain advertisements · Responsible for organizing networking events to earn new business while obtaining new vendor relationships · Coordinated and attended in-shop/off-site demos, trade shows and sales events to maintain/grow relationships and sales opportunities · Managed customer needs to specify which products will best suit their needs for the use of the products · Responsible for researching the latest trends in winter sporting merchandise to stay competitive in the marketplace

• Managed data entry on multiple capital accounts while keeping account holders up to date on account status. • Responsible for developing a schedule to delegate the department’s workload to meet the increase in high-level capital accounts through time management.