Rachel Viegas: Chargeback Recovery Specialist in Los Angeles, CA

Responsible for the investigation and dispute of card-not-present chargeback cases on behalf of Verifi’s clients. • Researched credit card chargeback disputes and prepared accurate and appropriate responses using superior written communication skills to recover the funds. • Gathered appropriate data from internal and third party systems to substantiate transaction validity, evaluate the information found and determine appropriate course of action. • Worked with Chargeback Operations Management to escalate any trends and issues identified while working chargeback dispute cases. • Participate in projects aimed at developing and improving processes and win rates related to Chargeback Recovery. • Tracked and reported data related to cases worked when requested.

Responsible for Risk Prevention and Mitigation. Assisted the company expansion to the Brazilian market by translating & drafting responses to escalations, creating the bridge between the Brazilian Customers and the U.S. corporate office in order to establish the best practices to that locale and actively analyzed customer’s activities to identify Frauds/Risk trends specifically applied to the Brazilian website. • Investigated and analyzed a large load of cases to identify Fraud patterns and trends. • Mitigated high escalated issues, such as, criminal activities, media & legal threats and service/policy Dissatisfaction. • Researched and determined the root cause of complaints. • Proactively identified possible risks to the company or the company’s customers. • Assisted with the improvement of current policies and procedures relating, by providing constant feedback to management. • Assisted with the implementation of new systems and processes. • Assisted with the creation and implementa

Responsible for the Installation of Hardware, Software and Firware, as well, training the staff of private and State organizations. • Installed and tested Software, hardware, and firmware at the Georgia Department of Drivers Services (DDS) and privately owned venues that offer the EBT program in the State of California. • Trained employees of the DDS and venues to properly use and operate the newly implemented system. • Worked close with other technicians during team installations, coordinating and communicating with them to ensure that all tasks were being properly accomplished during individual assignments. • Provided Site Survey to Department of Motor Vehicles (DMV) in the State of California to ensure that the facilities would be ready for the conversion and update of their equipment.

Responsible for the generation and distribution of all Sales Proposals and their respective initial financial analyses for the OR1 division of the North America region. • Composed Sales Proposals & Contracts to a work force of multiple Sales Engineers and their respective Sales Representatives. • Prepared financial matrices and analyzed the revenue and cost generated by each sales contract, ensuring proper profit margins were maintained. • Composed and tracked daily flow of reports of all Sales Proposals generated by the Department. • Collaborated with the contracts and Finance teams to respond to RFIs, RFPs and RFQs. • Acted as a liaison between two sales directors and their respective departments. • Worked closely with the Sr. Contract Administrator to assure that any revision of the terms and conditions was in a manner consistent with company policies. • Ensured that all contracts and request for proposals/bids were produced in a timely manner.