Rafael Kwiatkowski: Operations Manager, in San Diego, CA

• Entered, processed and followed up on customer orders on a daily basis • Answered to customer claims and warranty issues • Established new client accounts • Sustained sound relationship with new clientele • Introduced new products to customers • Optimized warehouse procedures and managed inventory • Monitored different online marketing strategies and proposed them to the owners • Designed and developed sell sheets and online banners • Participated in distributor trade shows • Generated social media marketing campaigns • Maintained online inventory and ordering system • Maintained and updated the company website

• Set up North American branch of Motto Wear (Europe) • Extensive practical hands-on experience as co-owner and manager of a small business • Established new client accounts – contacted clients regularly to establish effective working relationships; maintained relationships with the company’s customers • Analyzed market potential • Introduced new products and expanded new business • Sustained sound relationship with new clientele • Ensured that the firm developed a positive image in the market and offered the best customer service • Monitored different marketing procedures and ensured that they were profitable for the firm • Planned, directed and controlled all functions of the company • Implemented effective sales and marketing strategies • In the field - generating sales on a daily basis • Participating in district sales events as well as regional and national distributor trade shows • Generated social media marketing campaigns • Set up and maintained e-commerce & company website

Managed the sales operations to accomplish business strategy goals • Communicated with clients to improve and develop business relationships cordially • Maintained constant follow-up on customer's feedback • Analyzed competitive products in terms of reliability and features • Developed new products • Researched new textiles and safety apparel technologies • Analyzed profitability of products and market potential • Reviewed entire inventory lists on a daily basis to keep track of inventory flow • Helped in resolving critical issues related to sales • Identified and monitored the performance of competitors • Kept in close contact with clientele to identify new opportunities and customers • Translated business-objectives strategies into brand portfolio objectives, plans, and strategies of enhanced growth of business unit • Represented the firm at sales shows and exhibitions

Responsible for selling and expanding the current customer base within an assigned territory • Provided excellent customer service to designated accounts • Wrote concise and effective customer proposals • Responsible for implementing new company marketing strategies and policies effectively • Made regular status reports: follow-ups, closings and activities • Supervised established customer accounts • Oversaw delivery of products • Reduced stock through specially developed sales activity • Researched potential customers • Prepared effective action plans and schedules – Participated in marketing plan design and execution • Perfected knowledge of product, market, and sales strategy • Handled and resolved any complaints or concerns from customers • Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers • Worked with company staff to effectively close sales (sales management, logistics and marketing) • Took part in trade shows and other market

• Facility Management of main office buildings in Warsaw • Conducted building and grounds maintenance • Supervised maintenance staff and assisted with repairs • Prepared monthly facility maintenance reports and schedules • Performed facility inspections and documented results • Negotiated with suppliers • Managed landlord relationships • Managed the work of contractors • Trained, coached and guided junior staff