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Part Time (As Needed) Onsite IT Consultant

Specialist & Consultant

To grow in a progressive organization as IT manager where the blend of my 10+ years' experience & enhanced educational skills can help in achieving the goals of the company. I would like to exploit my potential & sense of obligation for the benefit of the organization. To excel in my work area & to add value to the present Organization. My dedication, management skills in the IT field can be utilized in this direction for being one of the top performers of the organization.

• Visit our customers in the Metro Area when an onsite presence is needed.
• Troubleshoot and resolve computer and network related problems with the assistance of remote personnel.
• Implement new technology with the assistance of remote personnel.
• Identify technology solutions based on analysis of customer support needs.
• Strong and consistent communication with customers.
• Documenting work performed and other technical information for our clients.

• Monitoring and Managing Daily Calls, Escalations.
• Managing VIP Users.
• Logging & coordinating vendor support calls for warranty issues & procurement of spares from shortlisted vendors.
• Interviewing candidates for the team expansion.
• Handling Team on 30-35 Members including Helpdesk Coordinator, Technical Helpdesk, Field Engineers & Remote Site Engineers supporting user base of 1700-1800 users pan India.
• Migration from Windows 7 to Windows 10 for all users with priority for VIP users along-with data backup and based on end users system configuration compatibility
• Basic VC Connectivity/Presentation Thru Creston & Barco Devices
• Basic O365 Administration.
• Mentoring and guiding team members to learn new skills and exploit it to resolve customer issues.
• Recommending service improvement plan based on customer feedback and support call analysis.
• Identify technology solutions based on analysis of customer support needs.
• Strong and consistent communication with customers.
• Patch Management of systems missing from SCCM patching report
• Manual re-installation and updating of Anti-virus due software error
• Re-setting and Unlocking of user account thru Active Directory Administration
• Bi-Weekly team meetings to understand skill challenges.
• Monthly skill development sessions and Knowledge Base Updation for known as well as recurring issues.

Lead - Aditya Birla

• Requirements gathering from Clients related to IT Infrastructure Project thru client meets and onsite visits.
• Recommending system and service configuration, System Integration & Site Infra. Management with Team Defining.
• Procurement of IT equipment and services from vendor based on cost analysis.
• Designing, Implementing & Recommending changes in IT policies such as SOP's, IT security policies, etc.
• Plan, coordinate, direct, & design all operational activities of the IT department, as well as, provide direction
& support for incident management and IT solutions.
• Identify, recommend, develop, implement & support cost-effective IT technology solutions for all aspects of the Organization.
• Continuous delivery of IT services through oversight of service level agreements & monitoring of systems
Performance
• Supervision of IT staff & ensuring ongoing staff development to maintain knowledge of IT security, hardware,
Software & industry best practices.
• Develop & implement necessary education to ensure end users are sufficiently trained on the usage of Hardware & Functionality of software programs.
• Handling Team on 20-25 Members including Helpdesk Coordinator, Technical Helpdesk & Field Engineers.
• Resolved P3-level Hardware, Networking & Software installation & Operating Systems Compatibility issues.
• Trained both internal & off-site users in repairing & resolving recurring issues.
• Installed Dialer Server software (GoAutoDial & ViciDial) with basic configuration and Softphone (SIP Phone).
• Maintained accurate hardware & software inventories.
• Maintained the document related to training & Lab requirement as per training module.
• Maintained 99% uptime on company networks and systems through careful & preventative maintenance.

IT Manager

• Sales and Order Management
• Supplier Management
• Team Co-ordination and food preparation while maintaining hygiene
• Payment Collection from customers
• Maintaining C-Sat thru customer meetings.

Catering Manager (Family Owned)

• Handled maintenance & assembly of desktop systems (HP, Compaq, Dell, Lenovo, Etc)
• Installed OS And Antivirus (Symantec Antivirus, Norton, AVG, Etc)
• Resolved average 8 technical support inquiries per 60 mins.
• Resolved hardware & software, printing, installation, word processing, email & operating systems issues.
• Replaced  parts to repair malfunctioning hardware

Desktop Engineer

Find out detailed information about Raj Raja, Part Time (As Needed) Onsite IT Consultant in Dombivli, MH

Raj Raja: Part Time (As Needed) Onsite IT Consultant in Dombivli, MH

Raj Raja