Raj Raja: Part Time (As Needed) Onsite IT Consultant in Dombivli, MH

• Visit our customers in the Metro Area when an onsite presence is needed. • Troubleshoot and resolve computer and network related problems with the assistance of remote personnel. • Implement new technology with the assistance of remote personnel. • Identify technology solutions based on analysis of customer support needs. • Strong and consistent communication with customers. • Documenting work performed and other technical information for our clients.

• Monitoring and Managing Daily Calls, Escalations. • Managing VIP Users. • Logging & coordinating vendor support calls for warranty issues & procurement of spares from shortlisted vendors. • Interviewing candidates for the team expansion. • Handling Team on 30-35 Members including Helpdesk Coordinator, Technical Helpdesk, Field Engineers & Remote Site Engineers supporting user base of 1700-1800 users pan India. • Migration from Windows 7 to Windows 10 for all users with priority for VIP users along-with data backup and based on end users system configuration compatibility • Basic VC Connectivity/Presentation Thru Creston & Barco Devices • Basic O365 Administration. • Mentoring and guiding team members to learn new skills and exploit it to resolve customer issues. • Recommending service improvement plan based on customer feedback and support call analysis. • Identify technology solutions based on analysis of customer support needs. • Strong and consistent communication with customers. • Patch Management of systems missing from SCCM patching report • Manual re-installation and updating of Anti-virus due software error • Re-setting and Unlocking of user account thru Active Directory Administration • Bi-Weekly team meetings to understand skill challenges. • Monthly skill development sessions and Knowledge Base Updation for known as well as recurring issues.

• Requirements gathering from Clients related to IT Infrastructure Project thru client meets and onsite visits. • Recommending system and service configuration, System Integration & Site Infra. Management with Team Defining. • Procurement of IT equipment and services from vendor based on cost analysis. • Designing, Implementing & Recommending changes in IT policies such as SOP's, IT security policies, etc. • Plan, coordinate, direct, & design all operational activities of the IT department, as well as, provide direction & support for incident management and IT solutions. • Identify, recommend, develop, implement & support cost-effective IT technology solutions for all aspects of the Organization. • Continuous delivery of IT services through oversight of service level agreements & monitoring of systems Performance • Supervision of IT staff & ensuring ongoing staff development to maintain knowledge of IT security, hardware, Software & industry best practices. • Develop & implement necessary education to ensure end users are sufficiently trained on the usage of Hardware & Functionality of software programs. • Handling Team on 20-25 Members including Helpdesk Coordinator, Technical Helpdesk & Field Engineers. • Resolved P3-level Hardware, Networking & Software installation & Operating Systems Compatibility issues. • Trained both internal & off-site users in repairing & resolving recurring issues. • Installed Dialer Server software (GoAutoDial & ViciDial) with basic configuration and Softphone (SIP Phone). • Maintained accurate hardware & software inventories. • Maintained the document related to training & Lab requirement as per training module. • Maintained 99% uptime on company networks and systems through careful & preventative maintenance.

• Sales and Order Management • Supplier Management • Team Co-ordination and food preparation while maintaining hygiene • Payment Collection from customers • Maintaining C-Sat thru customer meetings.

• Handled maintenance & assembly of desktop systems (HP, Compaq, Dell, Lenovo, Etc) • Installed OS And Antivirus (Symantec Antivirus, Norton, AVG, Etc) • Resolved average 8 technical support inquiries per 60 mins. • Resolved hardware & software, printing, installation, word processing, email & operating systems issues. • Replaced parts to repair malfunctioning hardware