Senior manager

Top Management

• 10+ years of experience in Project/Program Management in Stores Solution(Data Analytics)  and business process consulting along with managing software implementation, Service Delivery at Tesco,
? 5+ years as managing support of  Tesco's International stores Operations team inclusive of 1500+ Tesco Stores, 1000+ Fuel Sites encompassing 20,000+ Checkouts, 15,000 Hand held devices and serving Tesco customers with right Price, Promotions and coupons working as expected for APAC,CE and US regions.
• Expert in integrating, configuring, implementing and designing end to end Store IT solutions with Supply chain systems  and other store banking systems.
• SME in engaging for multi & Omni channel customer experience
• Project Management with In-depth knowledge of software development methodologies such as Agile, Agile-Kanban, Rational Unified Process and Waterfall
• Project Management/ Program Management - Certified by ITIL foundation and PMI-ACP
• 6+ years of experience as a Technical Consultant specializing, customizing and deploying WFM (Work Force Management) solutions in GE Capital (Delhi), ICICI Prudential (Mumbai) and HTMT (Bangalore).
• Expertise in RCSA, SOx(Sarbanes Oxley) and ARC & ACA

MAJOR ACCOMPLIMSHMENTS

• Execution of "Build it and  Run it"-DevOps model transformation.

Nominations for Retail Innovation:


• Awarded from Malaysia IT-Director for Successfully Implementing pilot Store systems in 2 months covering the testing, configuration and business users training for Malaysia which would ideally take 10-12 months with no show stoppers.
• Liaise with the support team, business Analyst and SI team during deployment of stores systems in APAC and US regions for smooth transition of support.
• Stellar performance award for Stores Go Live in Turkey (135 Stores) and Japan (125 Stores).
• Piloting latest in-store functionality such as PCI DSS - Cryptographic Key Management Functions, Smart Coupons, Zone Price  interface, SKU interface, Clubcard interface, Promotion interface,IGHS- International Grocery Home Shopping,EMV, SIS - Store In Store Elimination(Legacy),Mobile payment-Wallet Options  to enhance customer engagement & experience using Retalix R10 platform
• Process  set up for POS frauds and case study with mitigation end to end.
• End to End Solution Design for OMS(Order Management System- Sterling) for Order creation and cancel.
• Implemented and deployment of WFM (Work Force Management) Solution - Blue pumpkin (USA) to BPO centers with organization of employees 800+.
• Active Participation in Football and Marathon as a part of community activity.
• Achieved the value award for service Delivery for "BLUE CHRISTMAS"

? Data Analytics - Develop new analytical products (Supply Chain- 3PL Sales, Inventory Reconciliations) and enhancing the existing products (Ordering solution(Sterling) & POS Solutions) using Pyspark, Hive, Sqoop.
?  Enhancing the data pipeline to follow the process on Ingest, Process and Analyze comprising of stages(Raw/Curated/Aggregated).
? Enhancing the Data Pipeline with the feature enabled for the Tableau business users and scoping for Cognos.
? Solution Delivery - Ensure smooth operating model between on-shore & off-shore team (10 Members) with higher than expected quality & timelines on analytical projects
? Data Engineering - Automate existing solutions, along with migration to the production environment
? Engage with client stakeholders at Analyst and Manager Levels to lead information gathering, process mapping, analysis and translate those into deliverable.
?  Presented insights and advocated changes with executives and business owners.
?  Identify and develop KPIs and diagnostics as per business requirement and function wise.

People Manager:
? Conducting annual appraisals, performance goal setting, and mentoring, motivating, hiring, salary management.
? Supervising performance of the team and ensuring their skill enhancement
? Regular feedback and counseling sessions, mentoring, motivating
? Formulating retention strategies and succession plans
? Managing team size of 50+ people (Engineers, Manager, Solution Architect, Technology Leads, business analysts, consultants) geographically as squads.

(Associate Vice President - JP Morgan Chase -Program Manager)

? Backlog grooming with feature development as per the defined sprint.
? Ensuring the CI/CD pipelines are aligned for the product.
? Manage and implement production monitoring with implementation including synthetic, real user, application performance, system, log, time-series, and dash boarding; tools like, Dynatrace, Splunk and Grafana
? Prioritize and sequences the backlog according to the business value.
? Ensuring the application complete the firm standard procedures - Risk Assessment and information security.
? Execution of key scanning for application and ensuring all the high vulnerabilities are remediated.
? Representing for business governance meeting for the Application Risk acceptance and Assessment.

Program Manager)

? Execution of  CT&R IAM controls and compliance testing including: Risk Control Self Assessment (RCSA- Key Process of Technology Development and Information Security management) , Sarbanes Oxley (SOx) and ARA (Application risk and control assessment)
? Lead Technology Control officer supporting Corporate compliance Technology & Corporate functions technology organizations
? Lead to ensure conduct process assurance reviews on in-scope assessments including CRA, Application Control Assessment(ACA),CLAIR and SORA
? Ensure working relationships with key technology and business stakeholders, collaborating with all internal risk and control functions, internal and external audit, regulatory bodies to effectively manage the overall services risk posture
? Execution of  RCSA program for CT&R IAM, including setting up workshops to identify inherent risk and to request appropriate evidence for controls.  Execute the testing of the controls and the documentation of the test results
? Execution of  the annual SOx program, including coordinating with the business SOx leads and ensuring that the SOx control testing program is fully executed in accordance to firm standards
? Conduct testing execution, reporting, exception identifications, escalation and impact analysis;
? Perform timely follow up on issues per the RCSA procedures and Firmwide SOx guidance;
? Report on progress of testing activities, testing results, test case coverage, required resources, defects discovered and their status, performance baselines.
? Ensure the timely delivery of the testing and reporting milestones.

(Czech, Poland, Hungary, Slovakia).

? Maintain good peer to peer relationship with the business in order to improve business awareness, understand customer needs & to deliver suitable solutions

? Create strong executive presence by hosting weekly service reviews, stakeholder & sponsor meetings, & executive presentations

? Deliver critical project milestones on time without compromising quality within a fixed budget.

? Ensure significant cost reduction by creating an environment that encourages new ideas and measured risks
? Sustain operational excellence by meeting business & service KPIs
? Streamline processes by identifying & highlighting opportunities/dependencies & providing potential solutions
? Handle support practices using Agile Scrum Methodology as per Tesco Standards

? Managed team of 2 agile squads.

Working Project Manager

for Retalix10 (POS Application).

? Leading product management of customizations required for a new store till software which is pivotal to delivering the Multi & Omni channel Retail capability
? Lead the design & development of interface design with commercial team to integrate with  Retalix-10 platform.
? Leading customization required  for integrating the functionality development of PCDISS Compliance, Pricing, item, Loyalty Clubcard, Smart coupons, Sonic- earn and burn points on fuel, SIS(Store in Store Service) on New store till(R-10).
? Guiding and Mentoring business/functional analysts and testing resources.
? Accountable for Discovery meetings for feature development for the next releases and functional debts.

Product Manager

? Responsible for ensuring 1500+ Tesco Stores, 20,000+ Checkouts, 15,000 Hand held devices are always serving Tesco customers with right Price, Promotions and coupons working as expected for APAC  and US regions.
? Manage the collaboration between L1-L2-L3 teams to provide the kaizen Mode of service
? Key Stakeholder management across the different functions
? Key person involved in Account development activities - Identifying opportunity of growth, strategy formulation & initiation of new track to satisfy overall objective of Tesco business.
? Key contributor in operational excellence, training & development, process improvement and thought leadership. Goal flow down to delivery units/accounts, strategy map
? Driving Service Improvements and MIMP ownership with RCA on requirement.
? Vendor management, managing and coordinating deliverables by Vendor(Retalix and Steria)
? Lead governance meetings across geographies
? Mentoring and Coaching team member and create back up
? Accountable for transitioned enhancements to existing services and new services.


? Achieved operational excellence by meeting & exceeding KPIs

Project Manager for Stores IT Support Team

? Deployment of stores applications to Turkey and Japan.
? Providing the UAT support for business users functional and technical.
? Responsible for Production support after the Live stores.
? Co-ordinating with Vendor(Retalix) for major bug fixes on the geographical defect management call.

Rajkiran Acharya: Senior manager

Rajkiran Acharya

Mangalore University