Randolph Dominguez: Business Consultant in Parker

- 100% align with and represent Zillow Group's Core Values - Primary responsibility is driving revenue and book growth - Own your business and help nurture our next generation of top clients - Provide elite mentoring and education to Premier Agents - Upsell and X-Sell all available Zillow products & services - Act as an advocate for clients - Facilitate positive client experiences through your expertise of our systems & processes - Be an authority on all Zillow Group products and services - Have local knowledge of trends, market conditions, and advertising tendencies based on market assigned upon hire - Partner with billing, agent care, consumer experience, marketing, pricing, and ad ops teams to develop client growth and/or resolution - Become a guide in the competitive landscape of real estate marketing - Become an authority in the local real estate landscape as it pertains to top real estate professionals, teams, brokers, and brokerage houses

- Drive store-level financial and operational results by consistently monitoring the store's key performance indicator (KPI) targets and taking appropriate action to achieve store targets - Hire, train, develop and motivate team members. Ensure effective succession planning by identifying and developing future leaders with an interest and potential to grow. - Lead excellent customer service through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve the quality of service. - Maximize the sales performance of the team through product knowledge education, coaching selling skills and leading by example - Manage inventory, including ordering, receiving, stocking and conducting inventory counts Maintain visual and merchandising standards and ensure store cleanliness - Protect store assets, facilities, and team members by ensuring all team members' adherence to operational guidelines and standards, compliance with all safety and security policies, the proper functioning and maintenance of store equipment, and performance of all financial transactions according to the Cash Handling Policy. - Maintain current and accurate business, legal, and personnel records and store resource materials by actions such as performing daily and weekly payroll and labor responsibilities, reviewing and maintaining all timekeeping records, and ensuring company communications are cascaded as appropriate to all store team members. - Develop marketing opportunities, partner with mall management on marketing and promotional events and programs - Be a champion of Lolli & Pops inside and outside of the store.

- Ensures that accurate forecasting, pipeline management and other sales process/infrastructures are established - Generates a sales pipeline using core sales processes to drive revenue in line with quota - Develop relationships with my customers ensuring long term partnerships - Prepare and submit accurate weekly/monthly/quarterly sales reporting and forecasting - Responds to customer calls regarding a specific set of products and services and identifies up selling opportunities for such calls - Grow revenue at existing and new clients - Conducts telephone conversations to identify and qualify prospective customers and records sales prospecting activity in CRM system - Stay on top of industry news and market trends, identifying opportunities and challenges my customers and prospects are facing

- Facilitate the set up of various Online Enrollment services for existing and new clients - Conduct conference calls with plans to discuss new services, train plan sponsors and set expectations on system functionality - Assist internal departments and Account Managers with troubleshooting a variety of Online Enrollment related issues via email and phone - Administer new hire training in Online Enrollment for the Great-West Global India office

- Oversaw the migration of data for new plans on to the Great-West record keeping platform - Created file mappings on the Great-West platform to match incoming data files from outside record keepers - Conducted quality checks after conversion to ensure accuracy of data migration

- Responsible for maintaining store sales numbers and ensuring employee productivity - Oversaw payroll, budgets and managed staffing coverage on the sales floor - Conducted training for new hires in regards to company culture and sales etiquette - Provided exceptional customer service to clients while serving as a lead and mentor for other sales staff - Ensure stock rooms were cleaned, organized and quality checked incoming and outgoing shipments for the store - Finished 2007 with $400,000 in sales as the top salesman in the store - Completed The Walking Company's Manager Development Program

- Primarily through in-bound calls, provided support to Plan Service Center and PartnerLink Website users - Supported customers regarding the receipt or submission of payroll files, the layout of these files, and maintained the accuracy of files for cash processing - Managed multiple tasks simultaneously while supporting in-bound call center. These tasks included documenting calls, responding to client emails and completing internal service requests - Assisted plan sponsors and partners with using the Plan Service Center/Partnerlink Website, including processing payroll contributions, ensuring accuracy of payroll file data and maintaining employee data in the system - Consistently exceeded expectations in regards to adherence, call quality, file mapping scores and turnaround times - Actively participated in projects outside of normal job responsibilities, including the Common Remitter (MetLife) group, Service Request team, training new hires and partnering with JP Morgan account management to serve as dedicated point of contact for difficult clients