Raphael Rosenbaum: Freelance Photographer in Long Beach

* Executes a comprehensive engagement strategy that maintains high customer satisfaction * Builds relationships with clients by implementing an authentic feedback cycle and open communication * Provides direct and personalized knowledge to support sales and client choice (cameras and print) * Utilizes artistic vision to create pieces that reflect a client's initial ideas * Strobe and speed light photography

* Served as the subject matter expert by identifying product and performance gaps/trends and developed innovative product resolutions * Analyzed user insights to define product value and to inform the product development cycle * Coordinated market research, monitored competition, and presented product ideas to the photography team * Developed New Product Introductions to present sales figures, competitive analysis, and marketing strategies * Managed and updated development timelines for new products with Smartsheet * Communicated and updated sales projections for products in development * Constructed internal documentation of product offerings for inventory and website use

* Provided implementation support and training by assisting customers with setting up and navigating equipment, hardware, and firmware * Achieved and exceeded monthly retail sales goals (115%) for 18 months * Researched emerging trends and provided informative guidance to assist in product selection * Managed processes including ordering, billing, and shipping through AS400 * Maintained client database and relationships with repeat and loyal customers * Maintained knowledge of current promotions, exchange guidelines, payment, and security

* Directed all marketing communications and photography needs * Communicated with outside vendors to increase customer base and sales * Analyzed trends in sales and provided guidance to upper management * Trained new employees in customer service and database management Professional Skills * Lighting, Adobe Lightroom, Google Suites, Jira, Looker, Microsoft Office, Smartsheet, Tableau

* Awarded Top Salesperson by exceeding weekly sales quotas and providing superior customer service * Trained 10 sales associates in customer service and Unix * Processed orders for cameras, accessories, computers, and electronics * Managed merchandise selection in conjunction with customers