Reese Gonzales: Director of Business Operations in Orange County, CA

• Responsible for the overall management of all strategic and operational activities for Marketing, Social Media, Customer Relationships, Human Resources, Finances, Business Development and expansion of the company's brand and presence for Sublime MD, Advanced Dermatology Center, and Greensleeves Steakhouse. • Report directly to the CEO and provide feedback regarding competitive offerings, prospect needs and potential risk while collaborating development ideas for all company departments. • Drive increased revenue and profit to achieve and exceed the Company's growth targets. • Plan and coordinate the implementation of business plans to each sector while challenging team to beat plan deadlines and targets. • Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. • Participate in regional seminars to further understand market research, share insights, and stay current with market trends. • Led restructure and collaboration of HR Policy and Handbooks. • Realigned company values to job roles and created annual review systems, compensations/bonus program, and performance development process. • Reduced Controllable Cost by %15 • Spearheaded new marketing campaigns, website, and social media with over 263% growth in consumer traffic and engagement. • Added four (4) new products to business line-up • Q1: 3% Company Comp over LY - Q2: 28% Company Comp over LY - Q3: 12% Company Comp over LY - Q4: 43% Company Comp over LY

• Responsible for responding to field associate relations concerns and leading investigations to resolve associate complaints or concerns for 300+ Stores within regions. • Works with Operations leaders, field HR, and Legal to develop and implement positive workplace practices and strategies aligned with the company's Mission, Values, and Culture. • Develops and implements positive workforce practices and strategies in collaboration with Operations leaders and HR. Aligns practices and strategies with the company's Mission, Values, Culture as well as desired work environment and business goals. • Responds to and Investigates associate or guest complaints related to associate relations issues, such as but not limited to discrimination, harassment, wage and hour laws, or unfair treatment. Maintains accurate records in compliance with company procedures and recommends actions to be taken. • Resolves associate relations concerns following federal and state laws and company policies through effective interaction with associates and Operations leaders. Ensures consistency with company policies. • Prepares formal written responses and supporting documentation related to any associate relations charges (e.g., discrimination, harassment, etc.) as required from within the company and from external agencies. Prepares for EEO hearings and mediations and assists in negotiating settlements. • Reviews and investigates all requests for suspension, corrective action, and termination to ensure requested action complies with company policy. ? Additional Role: Background Check Assessment Manager ? Responsible for reviewing background check information on conditional employment for all 2,000+ company operated stores. ? Advise and complete requested information to comply with local and state laws regarding background check process. ? Review and make recommendation for next steps in candidate process of onboarding/hiring.

• Manage daily Target Corporation functions and Human Resources operations for employee relations, labor relations and risk, hiring and staffing, pay and benefits, team incidents and return to work, scheduling and timekeeping, talent management and development and engagement for all level target team members. • Responsible for 250+ team members and sales volume of stores exceeding $40million annually. • Lead Annual Review Process and Succession planning. • Lead staffing compliance and workplace hire event for remodels. • Score Green Compliant work center within state and regulatory compliance. • Maintain positive employee relations by creating a responsive, open environment and being available to team members to facilitate open and continuous communication; coach others on techniques used to establish and maintain positive employee relations. • Hire, train and develop an hourly team; lead training, diversity awareness and employee relations programs for the facility. • Coach other executives and managers to ensure team members receive timely, accurate reviews; process wage increases and assists team members in interpretation of benefits. • Coordinate and facilitate counseling and corrective action programs for team members; conduct training with partners to ensure performance plans are set, maintained, and continuously improved. • Support peer HR members with compliance, hiring, and legal documentation. • Investigate and resolve all employee relation complaints.

• Create environment that consistently exceeds customer and company expectations. • Develop and train top talent to model company vision and further drive company results. • Influence, collaborate, and lead peer team to drive and sustain store growth. • Grow business, review P&L results to implement successful business change, lead and develop team members while delivering the highest quality customer service. • New store openings, 4 in total. • Multi-unit management with proven track for multi store success in sales, quality assurance, customer service with average of 5% sales increase. • Region top ten performance. • #1 Peak Average in Southern California/Region 5 Store #22637 (FY2015) • #1 Peak Average in Southern California/Region 5 Store #14049 (FY2016) • Top 5 Peak Half Hour Performance for Store #14049 (FY2016) • Responsible for managing high profile stores with $2.1M+ in sales. • Store Manager Trainer/Mentor • Train newly hired retail manager trainees to model mission values and effectively run a Starbucks store. • Take on addition roles outside of job description to further drive personal development.