Richard Meredith: Technical Support Specialist in Lake Forest, CA

• Directly supported staff, contractors and volunteers via e-mail, phone, helpdesk ticketing and on site. Covering the main campus and 17 regional and international campuses. • Supported all versions of Windows, Windows Server, OSx, Android and iOS. • Supported Microsoft Office and Office 365. • Managed inventory of hardware and consumables. • Identified and deployed new technologies. • Worked with vendors to determine best solutions. • Managed and supported print servers and printers. • Managed and supported equipment deployment, maintenance and repair. • Managed and assigned helpdesk tickets to other Technicians using Manage Engine and Service Now. • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory.

• Managed Office and Commercial Properties • Located and qualified prospective tenants. Responsible for lease agreements and termination of leases • Managed tradesmen and contractors for all repairs, maintenance and tenant improvements