Senior Manager Quality

Top Management

Key Responsibility
* Overarching
* Oversee the entire Quality Process, in conjunction with Headquarter (Germany) and individual ALDI countries' (Germany, Austria, UK, Australia, USA, China) quality processes
* Monthly communication with Headquarter and individual countries Quality Team
* Manage 3rd party test houses - quarterly performance review and bi-annual tendering
* Sample room management - the resource management, defining sample logistic and equipment purchasing
* Strategy Planning
* Define the Quality Strategy, identify the corresponding roadmap, expanding team structure and functions in supporting the Business:
* "Library" - Sample management
* "One-stop Shop" - In-house test centralization
* Resource utilization - Service Technician team restructuring
* "Product Master" - product quality database creation
* People Management
* Lead a team of 15
* 1 Quality Manager, 1 CR Manager; 1 Supervisor Service Technician
* 3 Specialists, 7 Service Technicians and 2 Warehouse Operators

Key Responsibility
* Quality Assurance
* Identify the quality requirement, potential quality issues, and corresponding action plan in order to mitigate the risk from potential orders
* Partner with Sourcing Manager for the factory selection at tender stage, by considering the factory's quality control level, production capability and Corporate Responsibility (CR) compliance throughout the factory visits
* Budget the cost on each individual project at tender stage covering relevant Quality Control Actions and After Sale Service (ASS)
* Quality Control
* Manage all project plans, monitors and reviews project progress and timelines, adjusts schedules and plans as needed, and resolves issues to ensure project success
* Take care of the product quality issue raised by Headquarter / Countries and customer complaints, conducting root-cause analysis and provide the corrective and preventive actions
* People management
* Supervise a Quality Specialist in taking care the artwork and User Manual creation, and sample approval process
* Lead one Service Technician to conduct the sample evaluation throughout the entire Sourcing process

Manager Quality - Gardening (Non-electrical)

Key Responsibility
* Work directly with Account Manager of Sales Office and Client QA / Engineering Team to establish all the required standards / product performances, and review the technical documents on each product development project
* Provide technical support to establish the product performance test protocol for product design validation, and
* Coach the factories / suppliers to have proper QA processes from development phase to mass production stage

Quality Assurance Manager - Atico Buying Service

Key Responsibility
* Establish Standard Operation Procedure (SOP) and Product Quality Manual (PQM)
* Provide technical support during the product development stages:
* Support New Product Development (NPD) and Merchandising team to establish necessary product performance test protocol with testing laboratories for product design validation
* Coach Suppliers to establish the entire QA process from product / process development to mass production stages
* Manage 3rd parties service providers - cost and performance

Supervisor, Supplier Quality Management

Key Responsibility
* Lead a team on handling all the new semi-conductor product development and manage in terms of projects' cost, quality and timeline
* As Project Leader to manage the products transfer from HK factory to China (Dongguan) factory
* Conduct Suppliers' on-site audit in reviewing the technology roadmap and capability, and QA/QC system

Senior Engineer, Packaging and Process Development

Key Responsibility
* New process development of the automotive motor products and improvement projects under the QS9000 framework
* Perform feasibility study on process development project and execute process and specification review and verification
* Responsible for process transfer from overseas manufacturing plants to China factory

Process Engineer, Automotive Motor Group - China

Key Responsibility
* Development and qualification on new products
* Prepare relevant documents for the mass production
* Daily process monitoring in accordance of ISO9000 and QS9000 system requirement, that handling the customers' complaints, Process Capability Study, customers' audit activities, etc.

Engineer

Find out detailed information about Ricky Tam, Senior Manager Quality in Island

Ricky Tam: Senior Manager Quality in Island

Ricky Tam

Hong Kong University of Science and Technology

Hong Kong University of Science and Technology