Experienced Information Technology Manager with a Customer Service mindset towards users. Passionate for Innovation and to drive new solutions to better accomplish the company’s mission. 

• Manage and oversaw growth of IT staff. Mentored and trained on current processes and troubleshooting techniques. Driving focus for end user support and customer service.
• Implemented new IT support system (ManageEngine's Service Desk Cloud) to track closure metrics, technician loads, resolution times, customer feedback, solutions database, and asset control for company issued equipment.
• Involved with budget and forecasting for IT dept plus capital expenses and depreciation for IT equipment.
• Tier 3, C-Level support.
• Responsible for IME's compliance regarding SOX regulations and best practices.
• Oversaw and implemented migration to Office 365 for over 200 accounts.
• Migration from on premise SharePoint 2013 to SharePoint Online. (SharePoint Site Collection Admin and Moderator)
• One of the founding members of IME's Innovation team to introduced IME to Microsoft PowerApps, Flow, & Power BI and worked with the Innovation team to implement these tools.
• Spearheaded app development and process improvements in pursuit of cost reductions as a member of the IME Innovation Team.
• Built Power BI report on companywide safety observations. Developed Schedule Delay app to provide contractual documentation.
• Designed and built IME's first SQL server to be use with newly found Innovation team for Application development and reporting.
• Oversees administration of Windows Servers 2008-2016 and SQL 2017 instance.

IT Project Manager

•	Primary Administrator for Windows Server(s) 2008 & 2012, Tier 1 & 2 troubleshooting.
•	Mobile Device Management (MDM) using MobileIron to manage our iOS devices.
•	Financial system support (CGC; CMS 3.43)
•	Participated in migration of Financial ERP system from CMS 3.43 to JD Edwards

IT Administrator

• SQL installations with failover cluster configurations.
• Red Hat server installs and configurations.
• Supporting external customers via phone and email.
• Support documentation creation for our customers (external).

Support Engineer

• Provided Tier 1 and 2 support to local and remote staff for their corporate software, hardware and network connectivity issues.
• Mobile device deployment that included iPhone, iPad, Windows, and Mac laptops.

IT Support Specialist

• Provided Tier 1 support to local offices when tickets or task were assigned to me.
• Responsibilities included; Asset Management, Image Creation Pre-SCCM using Ghost, Imaging Laptops either being New or for Redeployment and End User support.
• Active Secret Clearance during my time at SNC.

IT Intern

Find out detailed information about Robert Bertolozzi,  in Thornton, CO

Robert Bertolozzi: in Thornton, CO

Robert Bertolozzi

Maine West High School

University of Phoenix