Robert Bertolozzi: in Thornton, CO

• Manage and oversaw growth of IT staff. Mentored and trained on current processes and troubleshooting techniques. Driving focus for end user support and customer service. • Implemented new IT support system (ManageEngine's Service Desk Cloud) to track closure metrics, technician loads, resolution times, customer feedback, solutions database, and asset control for company issued equipment. • Involved with budget and forecasting for IT dept plus capital expenses and depreciation for IT equipment. • Tier 3, C-Level support. • Responsible for IME's compliance regarding SOX regulations and best practices. • Oversaw and implemented migration to Office 365 for over 200 accounts. • Migration from on premise SharePoint 2013 to SharePoint Online. (SharePoint Site Collection Admin and Moderator) • One of the founding members of IME's Innovation team to introduced IME to Microsoft PowerApps, Flow, & Power BI and worked with the Innovation team to implement these tools. • Spearheaded app development and process improvements in pursuit of cost reductions as a member of the IME Innovation Team. • Built Power BI report on companywide safety observations. Developed Schedule Delay app to provide contractual documentation. • Designed and built IME's first SQL server to be use with newly found Innovation team for Application development and reporting. • Oversees administration of Windows Servers 2008-2016 and SQL 2017 instance.

• Primary Administrator for Windows Server(s) 2008 & 2012, Tier 1 & 2 troubleshooting. • Mobile Device Management (MDM) using MobileIron to manage our iOS devices. • Financial system support (CGC; CMS 3.43) • Participated in migration of Financial ERP system from CMS 3.43 to JD Edwards

• SQL installations with failover cluster configurations. • Red Hat server installs and configurations. • Supporting external customers via phone and email. • Support documentation creation for our customers (external).

• Provided Tier 1 and 2 support to local and remote staff for their corporate software, hardware and network connectivity issues. • Mobile device deployment that included iPhone, iPad, Windows, and Mac laptops.

• Provided Tier 1 support to local offices when tickets or task were assigned to me. • Responsibilities included; Asset Management, Image Creation Pre-SCCM using Ghost, Imaging Laptops either being New or for Redeployment and End User support. • Active Secret Clearance during my time at SNC.