Robert Dias: in Santee, CA

• Managed 13 personnel in varying disciplines including; Field Service, Technical Support, and After Sales management and parts sales for customers throughout the world. • Developed a Part Sales Incentive program to drive sales and produce a higher margin on sales. Parts sales monthly volume of over $750,000 and gross average profit margin of 42.9%. • Reduced aging open sales orders by 37% and assisted in collecting old debt in excess of $1.68M. • Developed and implemented a training program to train technical staff to reduce travel requirements and burden to long term staff while increasing customer satisfaction and uptime. • Responsible for fast paced implementation of new ERP system as core team member directly influencing after sales – parts sales and field services development.

• Extensive experience as Project Manager on multiple projects from initial bid, contract negotiations, administration, and monitor through close-out. Developed and implemented Work Breakdown Structure (WBS), risk assessment and management, vendor and resource management, project budgeting, managing and reforecasting budgets, status updates, and deliverables making sure the project is delivered within budget, on schedule, and within scope. • Completed site survey/evaluation, permits, CAD design, contractors, and customer functional sign-off of multiple sites in Southern California for NAVTEC/Traffic.com. Managed budget and personnel for ongoing operational tests and maintenance for all locations within region. • Performed in roles from Project Lead / Technical Expert training and managing personnel to Superintendent and/or Project Manager administrating various aspects including financial, scheduling, and supervising delivery of contractual obligations. • Provided extensive training and mentoring to field personnel allowing independent local operations and reducing indirect costs for ongoing projects. Provided further telephonic and on-call support for advanced problem resolution.

• Performed as a Nationwide Technical Support managing and leading Field Service Engineers and customers to isolate faults with machines and ensure problem resolution. Implemented a technical library and trouble call database of errors and resolutions to enable faster resolutions of repeat issues. Sought out globally for expertise of robotics knowledge and training capabilities. • Managed customers’ needs and fielded all initial calls throughout the United States as Lead National Technical Support. Provided phone support to resolve issues and establish future service visits for all US based customers. Initiated sales leads for all retrofits and modification to the systems as well as new sales. • Developed and conducted extensive training programs for operators, maintenance staff, engineers, and managers that increased customer capabilities and satisfaction. In-house and on-site training increased customer machine uptime as well as higher production rates. • Maximized mean time between failure and minimized mean time to repair by troubleshooting and isolating causes of computer, electronic, pneumatic, and robotic equipment failures.