Lifestyle

Moto & Powersports

Outdoor

Surf

New technologies

Culture

Music (guitar and bass)

World news

Economy and politics

Consulting - Latin America

Specialist & Consultant

- Background: Advertising, Customer Service and Sales, Department of Defense Subject Matter Expert (SME)/Analyst, Project Management
- In-depth knowledge of Brazilian/Latin American cultures and business practices
- USA-Brazil/South America cultural, socioeconomic and geopolitical SME
- Strategic Communications and Open Source Analyst
- Brazilian Portuguese Linguist, Translation, Interpretation and Desktop Publishing
- Department of Defense (DoD) Top Secret Security Clearance – CI Screening.

•	Provide cultural, social, geopolitical, religious, and linguistic expertise to USSOCOM
•	Provide analysis, assessments, recommendations, and author reports and papers on research projects on target AOR. (Reports/papers include: TBA, Governance, Global Commons, Geopolitics, Economy and Social Manifestations in Brazil and South America) 
•	Review, analyze, and make recommendations on product development in support of USSOCOM initiatives.

Analyst - SME

•	Advertising and marketing consultant
•	Event coordination (OTC Brazil 2013)

Marketing - Independent Contractor

•	Translate, edit, and proofread – Source/Target: English <> Portuguese – for private sector (PS4, EA, Activision, XBOX, Wii and other gaming corporations), USG and Portuguese speaking foreign governments (classified/unclassified).

Transaltor/Editor

•	Publication quality translations, editing and proofreading: Portuguese <> English for private sector, USG and Portuguese speaking foreign governments
•	Classified and Unclassified Military, DoD, DoS, Diplomatic and USG multiagency documents (SSA, NVTC, others)

Translator

•	Interpret in healthcare settings (certified medical interpreter): facilitate communication between patients, family members, physicians and authorized hospital staff
•	Provide translations, editing and proofreading
•	Voice overs for institutional, training and commercial/advertising film and video

Translator-Interpreter

•	Publication quality translations, edits, proofreading, and other linguistic services from Portuguese to English and English to Portuguese to private sector, USG, Armed Forces and Portuguese speaking foreign governments (classified/unclassified).

Translator/Editor

•	Lead implementation and expansion of operations in Brazil
•	Strategic planning, business development and operations
•	Develop core staff, vendors, suppliers and contributing agents
•	Regulatory compliance and political liaison 
•	Marketing and corporate ID

• Support DLITE-ISOF Program (May 2014, Tampa, FL)

CATII Portuguese Linguist, Labor Category CATII Portuguese Linguist

•	Report and track the visual quality and content accuracy of Google advertisements
•	Examine different  advertising-related data and provide feedback and analysis to Google
•	Evaluate the accuracy of Google web advertising 
•	Examine user queries and analyze the paired advertisers
•	Evaluate usefulness and relevance of advertisements to the end user
•	Evaluate landing page usefulness and relevance
•	Familiarity with English and Portuguese-speaking web culture and media

Ads Quality Rater for Google

• Secure suppliers and implement production facilities in Latin America.
• Initiate and maintain logistics and operations for importing and distribution of frozen fruit pulp in Central and South Florida.
• Development of Corporate Identity and website including back office applications.
• Sales & Marketing initiatives (secured retailers, developed online communications campaigns and search engine optimization - SEO).

Owner, General Manager

Functional:
•	Briefed USSOCOM commanding officials and SOF on cultural, social, geopolitical, and religious trends and insights with strategic and operational relevance; 
•	Provided analysis, product review and recommendations to R&A, including BSB, on: target audience, MoE/MoP and other significant factors in qualitative and quantitative research projects;
•	Reviewed, analyzed, and made recommendations on product development in support of USSOCOM initiatives;
•	Provided support to strategic MISO trans-regional operations and planning;
•	Provided support to USSOCOM Inter Agency and Intel shops – participated actively in meetings and discussions as a facilitator and provided/authored deliverables;
•	Provided assessments and recommendations based on CONUS and OCONUS field analysis and authored cultural products for USG and agencies;
•	Participated in conventions, conferences, planning initiatives, and discussion groups (GS, SA, Sovereign Challenge, Unified Quest War Games, and Sub-RICG) representing USSOCOM/JMISC.

Managerial: 
•	Developed internal training and travel handbooks and processes;
•	Developed monthly and quarterly tracking and accountability reports and presentations for company and client/leadership;
•	Upgraded to paperless and redesigned internal and external reporting methods;
•	Developed internal systems to control/report In-out processing and TDY logistics;
•	Developed processes and controls to assist in tracking and delivering searchable databases to company and client/leadership.

Cultural Advisor

Functional:
•	Develop, manage and monitor Customer Service and Recovery Team;
•	Monitor telemarketing sales team and report/correct misrepresentations;
•	Track and report stats for Sales, Billing/Recovery, and Customer Service;
•	Process and respond to BBB, DAC and AG complaints, and credit card disputes;
•	Manage Operations for Customer Service and Recoveries;
•	Improved operational processes by detecting and developing areas in order to reduce costs and improve system effectiveness;
•	Participate with cross-functional team members in issue identification, process impacts, and solution development discussions;
•	Responsible for defining the functional requirements and business processes.

Managerial:
Exercised authority in the following areas:
•	Interviewing and hiring;
•	Performance reviews and improvement planning;
•	Training and coaching;
•	Promotions and salary/bonus recommendations;
•	Warnings, Write-ups, Suspensions and Terminations.

Responsible for:
•	Development of goals and objectives of CS/Billing Department;
•	Development of metrics and reports;
•	Development of department back office applications;
•	Participation in the Change Control Process;
•	Enrollment, statistics and data for Event Planning and Logistics;
•	Implementation of quality control systems and metrics.

Added Responsibilities:
•	Liaison between Executive (CEO), Events Planning, Sales, IT and CS;
•	New hire training (sales, reception desk and CS);
•	Reporting all revenues from sales, cancelations, refunds, weekly and monthly aging reports, merchant accounts, complaints, disputes and resolution and general accountability;
•	Develop marketing, sales and support materials, such as: terms and conditions, new packages, pricing, confirmation and payment contracts, campaigns, and internal and external communications;
•	Events: Front of House, Security Coordination, Customer Service, Sales;
•	Maintain basic operational functions and communicate with customer base during Receivership.

Director of Customer Service and Billing

• Budget development and management, forecasting, aging reports and cash flows for advertising and promotional campaigns, architectural design projects and construction.
• On-site management for construction projects.
• Media planning and purchasing for yearly, seasonal and flight campaigns.
• Advertising Clients: Hugo Boss, 89FM, Associação Alumni, Kenwood, Business School São Paulo (BSP), Tommy Hilfiger, M.Officer, Space Plan/Haworth, Samsung, Artemis, Automobil-Lada, Icatú Seguros, Guns ‘n’ Roses Tour Brazil, Rochedo.
• Design Clients: Harley Davidson, Chrysler, Toyota, Land Rover/BMW, Aprilia, City Hall of Limeira, Mr. Fish, M. Officer, Cori, Mitsubishi Motors Dealerships.

Owner, Media Director

Find out detailed information about Robert Jermano, Consulting - Latin America in Spring, TX

Robert Jermano: Consulting - Latin America in Spring, TX

Robert Jermano

Stanford University

Universidade Anhembi Morumbi

University of Tokyo

University of Virginia