Robert Jermano: Consulting - Latin America in Spring, TX

• Provide cultural, social, geopolitical, religious, and linguistic expertise to USSOCOM • Provide analysis, assessments, recommendations, and author reports and papers on research projects on target AOR. (Reports/papers include: TBA, Governance, Global Commons, Geopolitics, Economy and Social Manifestations in Brazil and South America) • Review, analyze, and make recommendations on product development in support of USSOCOM initiatives.

• Advertising and marketing consultant • Event coordination (OTC Brazil 2013)

• Translate, edit, and proofread – Source/Target: English <> Portuguese – for private sector (PS4, EA, Activision, XBOX, Wii and other gaming corporations), USG and Portuguese speaking foreign governments (classified/unclassified).

• Publication quality translations, editing and proofreading: Portuguese <> English for private sector, USG and Portuguese speaking foreign governments • Classified and Unclassified Military, DoD, DoS, Diplomatic and USG multiagency documents (SSA, NVTC, others)

• Interpret in healthcare settings (certified medical interpreter): facilitate communication between patients, family members, physicians and authorized hospital staff • Provide translations, editing and proofreading • Voice overs for institutional, training and commercial/advertising film and video

• Publication quality translations, edits, proofreading, and other linguistic services from Portuguese to English and English to Portuguese to private sector, USG, Armed Forces and Portuguese speaking foreign governments (classified/unclassified).

• Lead implementation and expansion of operations in Brazil • Strategic planning, business development and operations • Develop core staff, vendors, suppliers and contributing agents • Regulatory compliance and political liaison • Marketing and corporate ID

• Support DLITE-ISOF Program (May 2014, Tampa, FL)

• Report and track the visual quality and content accuracy of Google advertisements • Examine different advertising-related data and provide feedback and analysis to Google • Evaluate the accuracy of Google web advertising • Examine user queries and analyze the paired advertisers • Evaluate usefulness and relevance of advertisements to the end user • Evaluate landing page usefulness and relevance • Familiarity with English and Portuguese-speaking web culture and media

• Secure suppliers and implement production facilities in Latin America. • Initiate and maintain logistics and operations for importing and distribution of frozen fruit pulp in Central and South Florida. • Development of Corporate Identity and website including back office applications. • Sales & Marketing initiatives (secured retailers, developed online communications campaigns and search engine optimization - SEO).

Functional: • Briefed USSOCOM commanding officials and SOF on cultural, social, geopolitical, and religious trends and insights with strategic and operational relevance; • Provided analysis, product review and recommendations to R&A, including BSB, on: target audience, MoE/MoP and other significant factors in qualitative and quantitative research projects; • Reviewed, analyzed, and made recommendations on product development in support of USSOCOM initiatives; • Provided support to strategic MISO trans-regional operations and planning; • Provided support to USSOCOM Inter Agency and Intel shops – participated actively in meetings and discussions as a facilitator and provided/authored deliverables; • Provided assessments and recommendations based on CONUS and OCONUS field analysis and authored cultural products for USG and agencies; • Participated in conventions, conferences, planning initiatives, and discussion groups (GS, SA, Sovereign Challenge, Unified Quest War Games, and Sub-RICG) representing USSOCOM/JMISC. Managerial: • Developed internal training and travel handbooks and processes; • Developed monthly and quarterly tracking and accountability reports and presentations for company and client/leadership; • Upgraded to paperless and redesigned internal and external reporting methods; • Developed internal systems to control/report In-out processing and TDY logistics; • Developed processes and controls to assist in tracking and delivering searchable databases to company and client/leadership.

Functional: • Develop, manage and monitor Customer Service and Recovery Team; • Monitor telemarketing sales team and report/correct misrepresentations; • Track and report stats for Sales, Billing/Recovery, and Customer Service; • Process and respond to BBB, DAC and AG complaints, and credit card disputes; • Manage Operations for Customer Service and Recoveries; • Improved operational processes by detecting and developing areas in order to reduce costs and improve system effectiveness; • Participate with cross-functional team members in issue identification, process impacts, and solution development discussions; • Responsible for defining the functional requirements and business processes. Managerial: Exercised authority in the following areas: • Interviewing and hiring; • Performance reviews and improvement planning; • Training and coaching; • Promotions and salary/bonus recommendations; • Warnings, Write-ups, Suspensions and Terminations. Responsible for: • Development of goals and objectives of CS/Billing Department; • Development of metrics and reports; • Development of department back office applications; • Participation in the Change Control Process; • Enrollment, statistics and data for Event Planning and Logistics; • Implementation of quality control systems and metrics. Added Responsibilities: • Liaison between Executive (CEO), Events Planning, Sales, IT and CS; • New hire training (sales, reception desk and CS); • Reporting all revenues from sales, cancelations, refunds, weekly and monthly aging reports, merchant accounts, complaints, disputes and resolution and general accountability; • Develop marketing, sales and support materials, such as: terms and conditions, new packages, pricing, confirmation and payment contracts, campaigns, and internal and external communications; • Events: Front of House, Security Coordination, Customer Service, Sales; • Maintain basic operational functions and communicate with customer base during Receivership.

• Budget development and management, forecasting, aging reports and cash flows for advertising and promotional campaigns, architectural design projects and construction. • On-site management for construction projects. • Media planning and purchasing for yearly, seasonal and flight campaigns. • Advertising Clients: Hugo Boss, 89FM, Associação Alumni, Kenwood, Business School São Paulo (BSP), Tommy Hilfiger, M.Officer, Space Plan/Haworth, Samsung, Artemis, Automobil-Lada, Icatú Seguros, Guns ‘n’ Roses Tour Brazil, Rochedo. • Design Clients: Harley Davidson, Chrysler, Toyota, Land Rover/BMW, Aprilia, City Hall of Limeira, Mr. Fish, M. Officer, Cori, Mitsubishi Motors Dealerships.