Bachelor of Science in Business Management

Lifestyle

Outdoor

Skate

Snow

Surf

Community service

World travel

Soccer coaching

Latin & folklore dancing

International business

Fluent in English & Spanish/Read, Write, Speak

Customer Service Representative 

Santa Fe Springs, Ca. (Laid off due to Reduction in Workforce in response to the Covid-19 Pandemic)
10/19 to 04/20
Process EDI orders for major retail chains i.e. Wal-Mart, Big 5 Sporting Goods, Overstock.com, Academy.com, Target,
Wal-Mart Canada. Packed shipments, prepared routing instructions, invoicing, and raw data reading. Create weekly
reports in excel of profits/losses, labor costs, fixed costs, shipping projections, etc. Constant communication with buyers and sales reps regarding orders, production/pre-production, packaging, etc. Ship goods domestically and internationally
(including preparing Commercial Invoice and Certificate of Origin paperwork). Handled customer service for new and
re-orders. Entered orders in GP system. Assisted sales reps with purchase orders and returns. In charge of approving
RMA's. Direct contact with buyers regarding status on orders. Process orders for International accounts and ensure goods
are shipped on time. Worked with customers and/or sales reps for returns on defective product. Scheduled Customer
Service Team for coverage of phones and attending to all customers from East Coast to West Coast. Approved vacation
time and sick/PTO time off. Filled in for Reps if they were out. Sent Open Order and Hold reports to Retail Support team to follow up on timely shipments, accuracy of orders, and excellent customer service!

Retail Support Supervisor

Management of major accounts i.e. Tilly's, AYC, Wal-Mart. etc. Follow up on tech packs, BOM, and trim matrix. Order
blanks through Cygnus, Optima, Alstyle, etc. Order trims called out on BOM/Matrix (hang tags, price tickets, clip labels, etc.) Give costing for screen printing and embroidery. Follow up on production in cut and sew process to ensure timely
shipments. Follow up on blanks and shipment approvals. Follow up on trim orders from local as well as vendors in China,
Hong Kong, etc. Constant communication with buyers and sales rep regarding orders, production/pre-production, printing,
packaging, and shipments. Pack orders in Impress and print pack slip for warehouse. Prepare Fed Ex, DHL, and UPS
shipments. Ship goods domestically and internationally (including preparing Commercial Invoice and Certificate of Origin paperwork). Send fit samples, PP samples, and TOP samples. Follow up on approvals for samples, production, and printing. Ensure timely shipments, accuracy of orders, and excellent customer service!

Account Manager

Customer Service for LRG clothing line. Assisted sales reps with purchase orders and returns using Full Circle system.
Direct contact with buyers regarding status on orders. Process orders for domestic accounts and ensure goods are
shipped on time. Worked with customers and/or sales reps for returns on defective product. Back up for allocations.
Called customers for approval on COD/CRD orders ready to ship, etc. Back up receptionist on selected days. Handled all
internet orders for territory assigned up to and including answering calls for 800 customer service number and pulling
goods from the warehouse for rush orders.

Customer Service Representative

Ensure packing, shipments, routing instructions, invoicing, scanning, etc. complete for warehouse. Process new orders for
PCB boards in aerospace and defense company. Ensure all final data package/blue prints for CAM and production was
complete. Insure all ITAR, EAR and AS9100 regulations followed and orders tagged with either requirements. Created
daily/weekly reports in excel of labor costs, fixed costs, shipping projections, etc. Constant communication with buyers and sales reps regarding orders, production and shipments.

Process EDI orders, packing, shipments, routing instructions, invoicing, and raw data reading. Create weekly reports in
excel of profits/losses, labor costs, fixed costs, commissions, shipping projections, etc. Constant communication with
buyers and sales rep regarding orders, production/pre-production, printing, packaging, and shipments. Pack orders in Blue Cherry and print pick ticket and pack slip for warehouse. Prepare Fed Ex, DHL, and UPS shipments. Ship goods
domestically and internationally (including preparing Commercial Invoice and Certificate of Origin paperwork). Handled
customer service for new and re-orders. Entered orders in Blue Cherry system to include pricing, garments specs, and washes. Created styles in style master. Sent invoices monthly. Assisted sales reps with purchase orders and returns using
Blue Cherry system. Direct contact with buyers regarding status on orders. Process orders for International accounts and ensure goods are shipped on time. Worked with customers and/or sales reps for returns on defective product. Weekly
allocations. Called customers for approval on COD/CRD orders ready to ship, etc. Ensured timely shipments, accuracy of orders, and excellent customer service!
Office Manager $21.00 an hour

Customer Service Manager

Process EDI orders, packing, shipments, routing instructions, invoicing, and raw data reading. Helped set up all EDI
mapping and testing of 850's, 855's, 753's, and 810's for compliance of new project. Managed 15 accounts to include JC
Penney, Yamaha, Ripple Junction, Rook, The Arbor Collective, LRG, etc. Handled blanks orders, trim orders, and customer service for new and re-print purchases. Entered orders in Melmarc system to include pricing, garments specs,
and washes. Created new excel worksheet for company wide use for season buys to include pivot tables and look-ups in order to retrieve trim and blank buy numbers from worksheets that at times had over 30,000 rows. Sent fit samples, PP
samples, and TOP samples. Sent blanks for different types of washes to wash house. Follow up on approvals for
samples, production, and printing. Follow up on screen printing and sublimation orders by printing reports based on
cancellation dates. Ensured timely shipments, accuracy of orders, and excellent customer service!

Customer Service/Operations

Management of 15 accounts to include DC Shoes, Fox, Element, AFTCO, Fyasko, Rook, etc. Follow up on tech packs,
BOM, and trim matrix. Order blanks through Cygnus, Optima, Alstyle, etc. Order trims called out on BOM/Matrix (hang tags, price tickets, clip labels, etc.) Send fabric for wash test to use for care labels. Give costing for screen printing and
sublimation. Follow up on production in cut and sew process to ensure timely shipments. Follow up on blanks and shipment approvals. Follow up on trim orders from local as well as vendors in China, Hong Kong, etc. Constant
communication with buyers and sales rep regarding orders, production/pre-production, printing, packaging, and shipments. Pack orders in Impress and print pack slip for warehouse. Prepare Fed Ex, DHL, and UPS shipments. Ship
goods domestically and internationally (including preparing Commercial Invoice and Certificate of Origin paperwork). Send
fit samples, PP samples, and TOP samples. Send blanks for silicone wash, enzyme wash, and mineral wash. Follow up on approvals for samples, production, and printing. Follow up on screen printing and sublimation orders. Ensure timely
shipments, accuracy of orders, and excellent customer service!

Customer Service for sales reps in the East Coast, Mid West, Florida, and Puerto Rico. Sales rep for Latin American
territory to include Mexico, Central and South America. Assisted sales reps with purchase orders and returns using AS400
system. Direct contact with buyers regarding status on orders. Process orders for International accounts and ensure
goods are shipped on time. Worked with customers and/or sales reps for returns on defective product. Back up for
allocations. Called customers for approval on COD/CRD orders ready to ship, etc. Back up receptionist on selected days.
Handled all internet orders for territory assigned up to and including answering calls for 800 customer service number and pulling goods from the warehouse for rush orders.

In a team of 4 supervisors/recruiters conducted new hire orientations, ensured paperwork was complete (i.e., application, W-4, I-9, social security check for verification of legal right to work in the USA, etc.) Entered new employee information into company database. Used all recruiting methods to fill open positions to include Cal Jobs, Penny Saver, local
newspaper, and job fairs. Excellent follow up with all clients, counseling, and terminations. Arrival and Quality control calls to clients for currently placed employees. Did cold calling to companies either currently using temporary help or not to set
up appointments for sales rep to do presentation and company walk through for additional company business.
Service Representative IV (Supervisor) $12.00 an hour

Customer Service Supervisor

Opened/closed branch ensuring all tellers and branch were in balance. Opened IRA's, CD's, checking, and savings
accounts. Referred customers to in-house licensed reps for Real Estate, Investments, and Business services. Balanced and maintained ATM, official checks, cash box, money orders, etc.Took deposits, cashed checks, helped filling out forms,
etc.

Santa Ana, CA (All in store branches were closed)
9/97 to 1/00
Opened/closed branch ensuring all tellers and branch were in balance. Opened IRA's, CD's, checking, and savings
accounts. Referred customers to in-house licensed reps for Real Estate, Investments, and Business services. Balanced
and maintained ATM, official checks, cash box, money orders, etc. Supervised proper cash handling, balancing and customer service functions of tellers including write ups for insubordination, cash shortages, and attendance problems. In
addition, conducted yearly reviews and set up monthly/quarterly goal expectations for tellers.

official checks

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Roberta Sandoval: in Santa Ana, CA

Roberta Sandoval