Robin Thomas: Lead Operations Manager in Bangalore , KA

? Manage the corporate events and meetings for Cerner in India ? Lead the Executive Support Organization ? Responsible for identifying and getting into contracts with Suppliers providing services for soft services including House-keeping, Catering, Event Management etc. Monitoring Vendor Performance and ensuring compliance to SLAs. Maintain good relations with Vendors and ensure their invoices & payments are processed within agreed terms

? Responsible for the operations, administration and facilities management for over 4 Lakh Sq.ft of office space catering to 3500 + employees located in Bangalore and 2 lakhs in Chennai. ? Maintain and operate an Intelligent Building Management System (iBMS), Physical & Electronic Security, Operations, manage MEP services, Fire & Life Safety, Critical Infrastructure such as server room, UPS management. ? Responsible for all soft services including Transport, Cafeteria, Guest House operations, Client Visit Management, General Office Maintenance including House-keeping services. Additionally, provide necessary support to Business /HR teams for various events organized within / outside the facility ? Responsible for identifying and getting into contracts with Vendors providing services for Transport, House-keeping, Technicians, Catering Services, Service Apartments, Hotels, and Security. Monitoring Vendor Performance and ensuring compliance to SLAs. Maintain good relations with Vendors and ensure their invoices & payments are processed within agreed terms ? Effectively manage the critical office infrastructures such as UPS, PACs, BMS, Fire & Life safety systems, Audio-Video Systems through check-lists which are monitored regularly and through AMC contracts with the OEMs ? Monitor and manage the Stores Operation for receipt and issue of various consumables like Pantry, Electrical and House-keeping chemicals ? Responsible for creating new infrastructure such as ODCs (offshore development centers), work-space modification and lab spaces to meet business requirements ? Manage the work-space allocation and responsible for Real Estate management to meet business needs. ? Implementing OHSAS 18001 and IS0 14001 standards for operations and provide necessary support to obtain LEED Certification for the building ? Was responsible for setting up a new 4 lakh sq.ft campus including building finalization, identifying and finalizing vendors for MEP services, coordinate with the Interior design and execution teams, implement Intelligent Building Management Systems, deploying Security and Life safety equipment and services ? Managing directly a facilities team of 11 staff in addition to the outsourced vendor teams in Bangalore. ? Additionally managing the facility team in Chennai center approx 2 Lakh sq.ft supporting around 1300+ employees

and Vapi ? Represent the company to the government, industry & society, and build long-term relationship with them. ? Responsible for L&T CSR activities in Baroda ? Manage and develop the marketing infrastructure such as Admin, IT, Personnel & HR and Accounts

Responsible for the sale of Reliance enterprise wireless communication solutions to leading corporate customers; Lead a team of Customer Care Executives / Managers to manage customer relations and ensure prompt billing and collections.

Handling sales of advertising space and resume database access to corporate / recruitment firms; Responsible for revenue generation through new business development, increasing share of wallet and client retention for the assigned territory / accounts with a team of sales managers / executives

Responsible for the sales of Dial-Up Internet packs through the existing distributor network and to expand the footprint by appointing distributors in new areas / markets.

Blue Star Ltd. ? Selected as a Graduate Engineer Trainee through campus placement; Responsible for sales of packaged air-conditioning systems in the state of Karnataka by generating leads through cold-calling and building relationships with air-conditioning consultants, builders, architects and interior designers.