Outdoor

eCommerce and Customer Service Representative

Customer Service & Support

Experienced professional with a background working in both the Outdoor and Pharmaceutical Research Industries. Actively looking for career opportunities that align my with passion for the outdoors, science, and/or helping others.

•	Responsible for management, order processing, reporting and fulfillment of eCommerce Web Sales
•	Website Administrator via Magento - Manages customer accounts, product pricing and promotions for industry professionals and product marketing campaigns
•	Actively collaborates with international teams at Equip Outdoor headquarters to improve functionality, resolve eCommerce/website issues and address customer service concerns
•	Address customer and dealer inquires via Phone, E-mail and web communications
•	Authorizes and manages returns for product warranty and repairs
•	Responsible for check-in, tracking and shipping of warranty and repair items
•	Manages and coordinates product repair work with third-party vendor
•	Developed process improvement strategies to enhance overall Web Sales and Warranty customer experience
•	Primary point of contact for launch of Rab USA eCommerce sales functionality in 2015
•	Attends sponsored events acting as brand ambassador and product specialist and assi

•	Managed Preclinical studies utilizing rodent and canine animal models under Good Laboratory Practices (GLP) guidelines
•	Coordinated and scheduled study activities between study technicians, principal investigators, and third-party contractors
•	Collaborated with principal investigators to develop study designs
•	Composed technical study protocols, amendments and reports for FDA regulated Acute and Chronic Toxicology studies
•	Aided in the selection and randomization of study subjects according to parameters defined in the study protocol
•	Submitted detailed study initiation and adverse event reports to the Institutional Animal Care and Use Committee (IACUC)
•	Responsible for setup, management and training of PRISTIMA (Xybion) database computer system
•	Conducted quality assurance audits of study data to maintain regulatory (FDA, GLP, USDA, IACUC) compliance
•	Monitored study data to assess health and condition of study subjects
•	Multitasked by concurrently supporting multiple studi

Research Coordinator

•	Introduced new members to climbing and provided excellent customer satisfaction
•	Lead and instructed beginner and advanced level climbing courses on techniques such as knots, belaying, lead climbing and movement/technique
•	Promoted club membership package options contributing to membership sales
•	Conducted member and guest checks-in and supervised climbing area for wall safety
•	Performed figure-eight knot/belay safety tests/certifications
•	Set climbing and bouldering routes/problems of varying difficulty levels
•	Maintained and organized rental equipment
•	Active in multiple disciplines of climbing: Sport, Trad, Bouldering, Multi-pitch, Ice

Climbing Instructor, Wall Supervisor, Route Setter

•	Performed lead technician responsibilities on GLP rodent and canine toxicology studies including study setup, study conduct, all necessary data review/reporting and organization of resources
•	Conducted pharmacokinetic and toxicology studies in accordance with all applicable regulatory standards (GLP, USDA, IACUC, AALAS)
•	Documented study data in compliance with Good Laboratory Practices (GLP) and Standard Operating Procedures (SOP)
•	Immediately reported abnormal observations or health issues to principal investigators and Veterinary staff
•	Collaborated with principal investigators to resolve study issues by providing recommended solutions
•	Routinely performed survival surgeries on rodents
•	Qualified in multiple dosing, blood collection, and necropsy techniques on rodents and canines

R&D Toxicology Technician

Find out detailed information about Roger Huang, eCommerce and Customer Service Representative in Boulder, CO

Roger Huang: eCommerce and Customer Service Representative in Boulder, CO

Roger Huang

New York University

Purdue University