Roger Huang: eCommerce and Customer Service Representative in Boulder, CO

• Responsible for management, order processing, reporting and fulfillment of eCommerce Web Sales • Website Administrator via Magento - Manages customer accounts, product pricing and promotions for industry professionals and product marketing campaigns • Actively collaborates with international teams at Equip Outdoor headquarters to improve functionality, resolve eCommerce/website issues and address customer service concerns • Address customer and dealer inquires via Phone, E-mail and web communications • Authorizes and manages returns for product warranty and repairs • Responsible for check-in, tracking and shipping of warranty and repair items • Manages and coordinates product repair work with third-party vendor • Developed process improvement strategies to enhance overall Web Sales and Warranty customer experience • Primary point of contact for launch of Rab USA eCommerce sales functionality in 2015 • Attends sponsored events acting as brand ambassador and product specialist and assi

• Managed Preclinical studies utilizing rodent and canine animal models under Good Laboratory Practices (GLP) guidelines • Coordinated and scheduled study activities between study technicians, principal investigators, and third-party contractors • Collaborated with principal investigators to develop study designs • Composed technical study protocols, amendments and reports for FDA regulated Acute and Chronic Toxicology studies • Aided in the selection and randomization of study subjects according to parameters defined in the study protocol • Submitted detailed study initiation and adverse event reports to the Institutional Animal Care and Use Committee (IACUC) • Responsible for setup, management and training of PRISTIMA (Xybion) database computer system • Conducted quality assurance audits of study data to maintain regulatory (FDA, GLP, USDA, IACUC) compliance • Monitored study data to assess health and condition of study subjects • Multitasked by concurrently supporting multiple studi

• Introduced new members to climbing and provided excellent customer satisfaction • Lead and instructed beginner and advanced level climbing courses on techniques such as knots, belaying, lead climbing and movement/technique • Promoted club membership package options contributing to membership sales • Conducted member and guest checks-in and supervised climbing area for wall safety • Performed figure-eight knot/belay safety tests/certifications • Set climbing and bouldering routes/problems of varying difficulty levels • Maintained and organized rental equipment • Active in multiple disciplines of climbing: Sport, Trad, Bouldering, Multi-pitch, Ice

• Performed lead technician responsibilities on GLP rodent and canine toxicology studies including study setup, study conduct, all necessary data review/reporting and organization of resources • Conducted pharmacokinetic and toxicology studies in accordance with all applicable regulatory standards (GLP, USDA, IACUC, AALAS) • Documented study data in compliance with Good Laboratory Practices (GLP) and Standard Operating Procedures (SOP) • Immediately reported abnormal observations or health issues to principal investigators and Veterinary staff • Collaborated with principal investigators to resolve study issues by providing recommended solutions • Routinely performed survival surgeries on rodents • Qualified in multiple dosing, blood collection, and necropsy techniques on rodents and canines