Ross Okagawa: Assistant Store Manager in Philadelphia, PA

• Creates a customer focused work environment by training staff in superior customer service skills and encouraging genuine interactions with customers as they find product that fit their active lifestyle. • Hires, trains, develops and assists in leading the management team and store guides. Provides performance feedback to increase confidence, product knowledge, and capability. Trains and develops team on business acumen to drive business performance • Top 3 in the company in conversion, 1st in the Mid-Atlantic district in customer rewards program sign ups, 97th percentile for customer service secret shop scores • Creates and executes business strategy for the store inclusive of forecasting sales, while incorporating new ideas to generate sales growth and expand our customer base. • Oversees and ensures efficiency of all daily operational procedures. • Ensures store audit compliance results meet company standards. • Evaluates store sales and payroll goals on a daily basis and adjusts according to business needs. • Oversees visual merchandising tasks such as sale sets and shipment processing, while mapping and executing updates to store layout and department flow based on seasonal strategy. • Served as Physical Inventory Coordinator from 2011 to 2015. Responsible for organizing PI prep team and overseeing PI execution to ensure accurate counts. Accuracy during PI led to decreasing shrink results over the last 3 years • Creates and sustains relationships with community by supporting local outdoor clubs and organizations

• Managed all aspects of shipment processing, both for incoming product and outgoing web orders as a part of the company’s Multi-Store Fulfillment Program • Served as interim store manager for 2 months during changes in the district’s management structure, assuming all reponsibilities of store manager • Assisted the store manager and assistant store manager in executing daily operational procedures, new employee training • Chosen by Store Manager and District Manager to attend career development events and training programs. Trainings and certifications include: Thule Rack Master, Paddle “Guru” (kayak and SUP), Foot “Guru” (full foot assessments and fittings), EMS Outfitting council (one of 12 members chosen company wide), Camping Convergence (product testing event)