Roy Odom: in Encinitas, CA

• Redesigned a testing lab consisting of 40 laptops, a Virtual Machine (VM) server, and 20-40 VM sessions to make a 30% increase in the efficiency of testing software products. • Trained developers on major software products in two days, exceeding the norm of 14 days. Led them in a software testing team to surpass a critical delivery date by two weeks. • Evaluated and tested new software to meet user requirements and quality standards. • Coordinated integration and interoperability with other software development teams and engineering groups. Recommended program improvements or corrections to programmers. • Defined documents and interpreted developmental tests for new products. Wrote test cases.

• Facilitated the development of new statewide reporting procedures to manage assets before and during crisis response efforts for the Hawaii State Air and Army Guard Leaders. Decreased the time to collect critical data by 90%. • Initiated the increase of customer software usage by 40% by engaging senior leaders. • Trained Army Leaders and Soldiers on the capabilities and use of Logistical Software. • Developed hardware accounting and software upgrades database where none existed before. This tool was used constantly by key leaders to understand the status of their systems. • Maintained over 300 laptops for customers throughout Hawaii by efficiently installing software and updates and performing computer maintenance to improve effectiveness. • Setup computers to function on many types of networks with different security requirements. • Coordinated support for all customer requirements and new software releases.

• Oversaw operations of a 21 state region with 17 technicians, 4000 laptops and 1000 customers. • Oversaw the reduction of technicians by 60% despite a 55% increase in customers while maintaining total customer satisfaction by changing service methods. • Supported 350+ training events by setting up laptops on different networks, training users, and helping leaders incorporate the usage of the software into their operating procedures. • Synchronized Field Support Engineer (FSE) status with customer requirements in conjunction with government program operations and customers. • Served as a Senior Mentor and trainer of all FSEs - addressed technical issues with FSEs. • Performed on-site visits and assessments of customers throughout the Central Region/Hawaii.

• Led an 80-employee team in the analysis of a multi-million dollar fleet of track, wheel, and electronic equipment. Identified systemic problems and developed effective solutions, saving over $100 million. • Spearheaded a merger of two diverse organizations into an efficient materiel management center. • Created synchronized information distribution procedures to fully integrate computer resources used in tracking maintenance and repair parts resulting in a 17% increase in equipment readiness rates. • Formulated a successful customer realignment plan by researching production output of organizations. • Accommodated the acquisition of resources to train tank mechanics on digitized vehicles. This reduced maintenance and expenditure requirements for tanks by 20%. • Ensured the success of Marine Corps operations in Iraq as a Logistics Consultant and Mentor to their senior logistics managers. Invented and implemented process tracking tools they adopted. • Developed a program to train 350 personnel on equipment maintenance and operation procedures. • Decreased personnel turnover by 20% by initiating several employee recognition programs. • Constructed a training and mentoring program that resulted in 80 employees being promoted.