Ruth Deam: Operations Supervisor in Murrieta, CA

Direct day-to-day cage operations with a team of 200 professionals in a highly regulated, fast-paced environment requiring multitasking and problem-solving skillset. Support team success and collaboration while securing cash and other monies aligned to safety and policy for compliance. • Earn a reputation for meticulous nature for accuracy at all times while partnering with management on initiatives and new processes. • Train, mentor, and coach new and existing personnel according to department procedures and company culture, mission, and values. • Elevate guest satisfaction as a key member of the navigator group to assist navigation around property.

Recruited to assist with missionary assignments focused on relief and bible training for women in need across multiple countries in Africa. Utilize exceptional communication and problem solving abilities to meet the needs of program participants. • Oversee highly successful projects, including Firefighters for Christ, an innovative audio ministry providing gospel recordings. • Helped establish a regional library in Nairobi to promote literacy and access to services. • Maintain high levels of integrity, ethical practices, and team leadership to maximize outcomes.

Provided a wide range of cashiering functions and transactions for patrons, handling large sums of money with close attention to detail and company policies. Processed guest redemptions, handling cash, chips, and credit cards for advancements. • Delivered superior customer service at all times to ensure a positive experience and guest satisfaction. • Effectively worked with kiosk machines and reloaded machines with cash according to protocols; facilitated transactions and worked with the vault to prevent loss and risk. • Pioneered an innovative team members advisory group to improve collaboration, succession planning, and feedback for continuous improvement and increased employee engagement. • Promoted internally to Operations Supervisor for outstanding performance and results.

Advanced through several positions, from reception and office manager, due to outstanding leadership and strong work ethic to accomplish goals. Helped coordinate program deliverables on a global scale aimed at improving training for women. Liaised with cross-functional teams and human resources. Additional leadership experience as Administrative Assistant with Far Reaching Ministries.