Ryan Berman: in La Habra Heights, CA

• Developed and delivered a 30-minute presentation on a new process to solve a strategic business need to marketing and product managers of various departments • Co-lead the development of an influencer marketing strategy utilizing YouTube and third party services such as Famebit that connect brands with content creators • Operate under deadlines to design images in Adobe Photoshop utilizing product and iStock photography for segmented emails distributed to 28k different customers • Edit basic HTML for various email campaigns

• Built rapport with customers through learning about their day and interests, taking them through a buying process, and providing excellent customer service • Managed coffee bar through prioritizing orders, handling cash, making drinks, cleaning, and inventory control

• Collaborated with a 6-person media team to create 95 pieces of content that highlighted partners/suppliers, volunteers/staff, and the marching members to promote a cross-functional organization • Utilized social media applications such as Hootsuite and Storify to monitor and collect content • Managed social media accounts with a global audience that led to an 18% increase in Facebook followers, 16% increase in Twitter followers, and a 45% increase in cavaliers.org traffic (over the same period in 2013) • Published 49 blog articles into a Content Management System (CMS) on the organization website which featured written copy, basic HTML edits, specific high-quality imagery, and embedded video