Ryan Hetzer: Customer Support/Installation Supervisor in Rancho Cucamonga , CA

Manage customer support team - Increases renewal rate of support contracts by creating positive relationships with principals, teachers and district employees - Leads and directs support team to increase efficiency and productivity by assigning team members based on specific strengths matched up to customer requirements and preferences - Streamlines reporting by creating monthly analyses of support activity including current and resolved issues to highlight successes to customers thereby highlighting company value to customers Manage installations - Equips each team member with tools and knowledge to successfully complete projects eliminating costly time delays - Completes quality controls for all products once on site and upon completion of each installation assuring customer satisfaction - Manages all team members during projects ensuring focus and proper allocation of company resources - Conducts pre and post project meetings that allow for review and further learning

Initial Support Line - Assisted investors and financial advisors with policies, state and federal regulations, and procedures - Facilitated completion of transactions with investors and financial advisers on customer accounts - Helped prevent unauthorized access and fraud using company-wide security features Web Help Line - Troubleshot I.T. and web related issues for fellow teammates - Assisted customers with web direction, password resets, and other online functions

Customer Service - Helped Sevenly spread knowledge of social injustice, advanced giving, and worked towards world change - Assisted customers with any comments, questions, concerns, or issues with their orders via phone and live chat - Helped to develop a great and supportive experience for customers Warehouse Manager - Instrumental in creating and utilizing processes including shipping, receiving, and inventory control specific to Sevenly's unique needs - Managed and helped to process all orders - Inventory and data management - Partnered with marketing department on promoting slower moving products - Trained and utilized strengths of new as well as current employees - Maintained an organized and efficient warehouse environment - Maintained open communication with purchasing department to ensure all products were received into warehouse properly to maintain correct inventory - Engaged in daily quality control