Ryan Silven: Account Manager in Glenwood Springs, CO

• Manage our E-Commerce customer service team of up to 3 members. Responsible for fulfillment and customer service for 88000 orders last year ($11.3 million in gross sales) • Control E-Commerce Operations such as order fulfillment, as well as ERP and WMS integration • Coordinate with our Marketing department, as well as vendors, to implement and maintain digital marketing initiatives

• Provided customer service and product advisement/support via phone, email, and in person. • Managed our E-Commerce outlets such as our website, Amazon, and eBay • Helped with inventory management including product manufacturing • Prepared Job Quotes, Invoices, and Purchase Orders using our database program, Genesis

Completed a variety of solar service oriented tasks as a crew lead including installing and deinstalling solar systems, installing animal and snow guards to existing systems, inverter troubleshooting and servicing • Planned for daily tasks and prepared materials and tools at the beginning of the day for various projects • Managed up to two employees, delegating duties as needed • Synthesized information from both my superiors and home owners to determine how best to accomplish our tasks

• Provided attentive and informative customer service as a senior member of the sales team • Specialized in inventory management, both in shipping and receiving as well as inventory placement and upkeep • Provided an authoritative voice concerning both product and daily operations • Collaborated with corporate designers and quality control with regards to product feedback