Sage Gaines: in Lomita, CA

• Manage MGM Grand Resorts International in conjunction with existing and new customers. Responsible for processing 30+ POs a day, sending pricing proposals, reviewing proofs, and placing orders. • Deliver a high level of service to clients in order to both maintain and extend relationships for future business opportunities. • Developed and deepened customer relationships to drive revenue growth. • Utilized my expertise as a Senior Account Manager in order to train and mentor new colleagues. • Guide customers towards the optimal product after carefully identifying and qualifying their individual needs • Maintain database of 200+ customers within CRM while tracking repeat customers as well as pipeline of upcoming opportunities

• Placing/processing orders and answering inquires with customers and brokers on the phone, email, and online chat. • Overseeing all fulfillment card printing for membership cards, data encoding on magnetic stripes, as well as personalization for names and photos. • Effectively communicated with and supported sales, marketing and administrative team. • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. • Collected information on sales and service issues to provide effective resolutions.