Computers

Sports collectibles

Low voltage tech

Funko pops

Crystals and minerals

Dedicated and organized Operations Manager with over 25 years of experience using proven planning and
support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful
team builder versed in sales, management and process improvement. Possesses in-depth industry trend
knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies
to achieve business plan and profitability goals.
Recruited, hired and trained crew members on application of projects, customer relations and
customer service.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Analyzed and controlled materials, supplies and equipment operational expenses.
Aided senior leadership during executive decision-making process by generating daily reports to
recommend corrective actions and improvements.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Collaborated with board of directors to determine mission and values and plan for short and long-term
goals.

Operations Manager

Set goals and expectations for direct reports using performance review process, holding staff
accountable.
Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
Assessed reports and adjusted workflows to realign with targets.
Enhanced customer service and satisfaction through policy and procedural changes.
Directed cost reduction and process improvements to boost workflows and productivity.
Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
Traveled Overseas monthly for factory and quality control team evaluations.
Led Compliance team domestically and overseas to achieve the requirements set forth by retail
customers.

Director of Operations -Private Label Division

Researched and secured new accounts within assigned territory to increase sales and profitability.
Addressed customer questions and concerns regarding products and services.
Produced sales documents, finalized deals and filed records.
Increased profitability and revenue by generating $33,000,000 in sales.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and
requirements.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code
systems.
Generated warehouse shipping documents, packing lists and invoices.
Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance
targets.
Supervised activities of workers engaged in receiving, storing and shipping products or materials.

Senior Account Executive/Director of Private Label

Reviewed production orders, schedules, delivery dates and inventory levels to determine product
availability.
Coordinated production requirements with material handling and staffing functions.
Directed cost reduction and process improvements to boost workflows and productivity.
Prevented and resolved customer issues regarding production through planning.
Cultivated communication among senior managers and floor supervisors to encourage optimal
productivity.
Drafted and updated production documentation tracking status and delivery timelines.
Scheduled staff work assignments, rotations and overtime.
Planned production operations while establishing priorities and sequences for our manufacturing
partners Domestically, Overseas and in Mexico.
Supervised and guided Quality control inspectors, technicians and other staff.

Production Manager

Ordered fabric and finish samples to view options in person.
Generated purchase orders and submitted to vendors.
Gathered price quotes from contractors and vendors.
Reviewed, edited and applied style rules to design, complying with company guidelines.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Organized schedules, workflows and shift coverage to meet expected business demands.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Design room Coordinator

Created new designs and iterations during marketing strategy sessions.
Sketched drawings and wrote specifications to meet client requirements.
Examined product samples, adjusting designs to achieve desired results.
Worked with designers to set first patterns and achieve desired styling.
Produced pattern specifications and wrote instructions for sewing pieces.
Tested patterns by making and fitting sample garments.
Built paper patterns for mass production of design concepts.

Assistant Designer

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salvador gonzalez jr

FIDM

Mt San Antonio College