Samantha Collaso: Administrative Assistant in Pomona, CA

• Manage schedules for Sales Managers (including travel arrangements) • Provide Customer Services via Telephone, Walk-ins • Prepare sales presentations, daily reports • Responsible for processing sales orders, contracts • Set up and maintain all customer accounts

• Responsible for greeting guest and gathering required documentation upon check in. • Reassuring guest were satisfied with accommodations, provided high quality services for all levels of personnel. • Handled guest complains and provided a resolution with compassion and smile. • Required to maintain accurate and efficient accounts (guest billing ensured all reservations and cancellations were handled efficiently.

• Responsible for all Customer Service via Telephone • Handled: Incoming work requests, documents and correspondence. • Received, sorted and distributed incoming mail. • Provided office support: Scheduling appointments, coordinating meeting, ordering offices supplies, photocopying, and scanning documents as well as prepared and correspondence, data entry, faxing, filing of documents as well as sending outgoing mail and packages.