Samditi Chopra: Assistant Store Manager in Melbourne

• Answer Telstra In-bound calls and solve customer Account related queries • Handle inquiries related to Billing and Collections • Raise monthly purchase orders • Review and approve Invoices • Handle supplier queries and Transfer calls to the concerned/ Level 2 support team • Offer latest launched products by Telstra to the customers and close the sale • Up-sell/ Upgrade of higher spend Telstra telephone plans to the existing customers • Meeting all KPIs of Call Quality, Adherence and Average Handling Time (AHT) • Accept secure payments on phone via Credit Card & Savings a/c • Invoicing and recording entries in QuickBooks/MYOB • Create purchase orders for the stock management of all the necessary hardware/ inventory • Efficiently handle multiple customer calls during peak hours • Close the store at the end of business day, and email the Financial details to the Head Office and Management

• Worked with basic tax returns • Keep a backup of all the updated Client information • Assisted Senior Accountant in Data Entry, and distribution of Coded Reports and Client file management • Experienced in Bookkeeping • Verse with Computerized and Manual Accounting for all the modules such as Accounts Payable, Accounts Receivable, Cash Management, General Ledger and Inventory Modules • Prepared Bank, Cash positions, EFTPOS and Budget statement

(CPA Assessed) • Tracked Bank charges • Provided taxations such as VAT (Value Added Tax), Service Tax, TDS (Tax Deducted at Source), Payroll Tax, Individual and Company Tax Return • Supervised and Coordinated the subordinates to ensure smooth Accounting and • Prepared Accounting vouchers • Recorded all Accounting Transactions using "TALLY" on Daily basis • Part of the external Statutory Audit team, visiting Banks periodically to conduct Audits