Samuel Kim: in La Mirada, CA

• Manager for a hat manufacturer/e-commerce and retail company, specifically for both product embroidery and sales teams • Oversaw communication with oversea manufacturers to manage quality assurance, to meet production deadlines, and to achieve large-scale sales objectives • Exceeded sales goals by maintaining customer relationships and contract renewals •Organize sales records and manage embroidery production and inventories to meet daily sales projections and demands • Responsible for promoting and selling new hat and patch products • Developed all sales promotions for online embroidery/design sales and for the retail store

• Coordinate all incoming inventory, storage inventory, and dispatch inventory • Organize and schedule out-of-state deliveries • Maintain an efficient warehouse space and ensure a safe working atmosphere to maximize organization of inventory • Manage hours and scheduling for warehouse staff • Ensure quality control of products

• Supervise all embroidery production including quality assurance, meeting production goals, ordering and managing raw materials • Prepare, process, and maintain payroll for the entire business • Order and manage inventory while maintaining various accounts • Successfully manage 16 employees in a fast paced work environment • Responsibilities include hiring and training employees, supervising in achieving production goals, creating and maintaining a safe and productive work environment • Responsible for customer service • Assisting clients with purchase and ordering, recommending products and design, responding to customer inquiries, communicating with clients to meet sales expectations

• Success in achieving high volume sales by maintaining customer relationships with students and student organizations from major universities and college campuses • Made recommendations for customers in terms of design concepts and ordering proper merchandise to meet purchasing expectations • Produced high quality embroidery on a wide range of products for both small and high-volume orders