sandra quezada: Dispatcher/ Customer service in anaheim, CA

• Monitor Active Alarms and notify proper Responsible via Email, or phone calls. • Use Immx software, to monitor live Video Camera Accounts • Dispatch proper Emergency Personal in a very timely manner. • Assist Alarm dealers in entering information to accounts via phone. • Limit the hold time on phone calls, by effectively answer each call. • Work alongside with Supervisor on daily office duties

• Respond to commercial and residential alarms • Dispatch Fire, Police, EMS and Guard Personnel And follow protocol based on agency procedures • Transfer callers to appropriate departments • Document results in database • Follow up with customers to ensure professional And Courteous service was received

Monitor Participants on house arrest through out The Country using two computer screens and telephone • Communicate with Officers of violation and Follow structure procedure per agency and type of alert • Work on multiple different platforms at once and Toggle between systems • Provide excellent service to Customers Concerns by remaining positive and upbeat • Troubleshoot Radio Frequency, GPS, equipment With Satisfying Results • Respond to customers inquires via email in a timely manner • Dispatch workers to deliver and pick up monitoring Equipment after scheduling appointments • Establish and maintain control of inbound and outgoing calls Using a well-organized call structure • Input new Accounts in Database and follow protocol • Assist Supervisor, co-workers and train new team Members on all systems

• Establish and Maintain Confidential files in database. • Train new team members on all office procedures. • Data Entry, Order Processor. • Assist and Solve Customers Concerns in a Professional manner. • Transcribe Recorded Dictation. • Inventory Control • Answer phones and route calls • Prepare Domestic and International Shipping Documents.