Sanh Lam:

Online Store Management ? Oversaw the day-to-day operations and management of all B2B and B2C E-commerce platforms: Shopify, Amazon, Etsy, Faire, CommerceHub, DSCO ? Implemented SEO best practices to improve search engine visibility ? Monitored and maintained optimal inventory levels to ensure stock availability ? Ensure website and product listings are up-to-date, accurate, and well-organized Customer Experience Enhancement ? Improved user experience by optimizing website design, code, & usability ? Resolved any customer and website related issues promptly Digital Marketing ? Created marketing materials & campaigns utilizing newsletters, social media, ads, line sheets, & email ? Collaborate with freelance photographers and graphic designers to develop effective online marketing campaigns ? Analyze customer behavior and use data to improve marketing strategies Innovated E-commerce Solutions ? Implemented, and maintained inventory system and processes ? Connected various software systems using API and EDI for a smoother and more integrated workflow ? Manage, resolve, and optimize logistical activities and issues for daily fulfillment Business Development ? Sought out potential clients or partners for business opportunities ? Conducting market analysis to identify trends, potential niches, and areas for growth ? Completed vendor onboarding for marketplaces and retailers