Sarah Gonzales: Spa Coordinator in Brea, CA

Answer high volume of incoming calls, scheduling appointments and providing technical service/general information. Responsible for efficiently and effectively booking and confirming all services for the salon and spa. Checking in & out guests, up selling products and ensuring smooth delivery of customer service. Listen attentively to customer complaints and resolve customer complaints. Able to work well under stress and enjoys working in a fast-paced upscale spa environment. Professional attitude with ability to work flexible and handle change in a positive manner. Act as a liaison between the customer and service provider to ensure services are performed in a timely manner.

Maintain the receptionist area as indicated in the spa manual. Greets and checks in clients. Confirming and booking future appointments. Assist with stocking and maintaining the spa boutique. Handles point of sale data. Facilitates effective workflow for technical staff. Educating guests on services. Informing service professionals of daily schedules and/or any adjustments. Assist with inventory management and other organizational tasks.

Greeting and checking in the clients. Answering phones/ sending out hourly email sales to HQ. Handles all cleaning duties. Scheduling and follow up on appointments. Promote current products to clients. Open/close studio. Process sales transactions. Assisting artist with their needs. Making sure studio is always neat.

Open/close register and clean makeup counter. Reach counter goal given by the end of the work shift. Display and promote new products to all customers. Attend team meetings and discuss ways to advertise products. Test/ apply makeup on customers that fit to their needs and book makeup appointments.

Open/close register and kiosk. Make sure cosmetics were neatly displayed around kiosk. Greet customers and introduce/ explain the use of products to new customers. Process sales, exchanges and return transactions. Test and apply makeup on customers that fit to their needs. Answer phone/emails questions about makeup advice to customers.

Make specific samples of fragrances/cosmetics for client. Educate clients on questions regarding the cosmetic brands. Process sales transactions and balance out register. Make sure my zone is clean and well organized. Wash makeup brushes that were used in express service area.

Greet and acknowledges every customer in department. Check fitting rooms every half hour and return merchandise to their correct place. Process sales, returns, and exchange transactions. Bra size fitting specialist and helped women find specific undergarments fit to their needs. Promote current sales to customers. Make sure customer leaves highly satisfied.