Scott Burd: Owner/Operator - Physical/Manual Therapy Pracice in Boulder, CO

Own/Operate a Rolfing(Structural Integration) practice in Denver and Boulder. Listen to clients concerns about their current health situations and/or physical limitations. Review client health intake forms and assess clients current physical condition and health and then create a strategic plan for improved physical health and wellness. Teach/educate clients about Rolfing(Structural Integration) and how it can help improve their overall health and functionality of their bodies, by alleviating stressors, imbalances and structural limitations. Perform Rolfing(Structural Integration/manual therapy) with clients to help them improve overall better health and wellness. Follow up with clients after session work to answer any questions, concerns or obtain feedback on their health and status post session. Build new clientele base and maintain existing base through online scheduling, marketing programs, networking, workshops and other social media applications. Create, implement, review and manage all advertising and marketing programs for the practice. Build/maintain/review business website, online scheduler portal, and maintain all clientele data, website analytics, ad programs data and all other social media applications/platforms. Create client invoices for payment of services.

Assemble and build new bicycles for showroom floor and sales. Repair/maintenance of customers bicycles.  Working customer service counter to handle customer returns, special orders and allocations.  Price, organize and distribute merchandise according to stated REI stocking policies and procedures. Scheduling and monitoring the production throughout shop to meet customer demand. Identify and inform management of ways to improve shop workflow, grow productivity and maintain or improve quality. Preserve complete and accurate shop records and maintaining record keeping system.

Department manager; responsible for all decisions in regards to procurement, sourcing & Inventory Control. Providing guidance, training & assistance to additional team members. Facilitate department meetings and attend all management meetings to obtain business updates and disseminate information to department team members as required. Provide management & business with department updates and info. Input and analyze statistical process control measurement reports to account for all dollars in inventory and to help support investment decision. Manage material flow and analyze the impact on production and/or dollars invested in inventory, defined by the business requiring Inventory Control knowledge or disciplines. Place purchase orders as directed by master production schedule for raw materials and components necessary to support production plans. Expedite and de-expedite as necessary to satisfy customer demand. Partner with Procurement to build supplier relationships including understanding supplier capabilities, sharing requirements with the supplier, developing and monitoring supplier stocking requirements. Initiate, support and execute the RFP/RPQ process; collecting data, organizing and analyzing results and participating in recommendations. 

Sourced Retail and Merchandising Visual Display products from domestic & offshore suppliers from RFQ stage through production. Developed new suppliers to effectively meet product requirements and performance expectations through audits and key performance indicator tracking via scorecard system. Managed new product release and ensured timelines were met. Process RFQ’s for prototype & production purchase orders. Manage weekly Display meeting w/key team members(Engineering, Retail, Purchasing, Doc Control & Design). Manage weekly inbound transit meeting with Display & Operations teams. Maintain weekly agendas for Display & Operations meetings. Conduct Supplier survey’s & maintain supplier scorecards. Plan and prepare production schedules. Coordinate materials for production. Prepare/update weekly product status reports.

Supported all customers’ requirements; providing open communication for: material quotes, shortage information, E/O, deviations, and delivery schedules. Interfaced with customer engineering, and managed ECO process. Process all new customer quotes, as well as existing customer re-quotes. Designated as secondary Operations Manager for all external and internal customer and employee issues. Implemented and improved quoting and RFQ process to improve efficiency and reduce customer response time.

Planned and scheduled daily production to support forecast. Monitored and maintained accurate OEM inventory levels. Setup cycle count program. Created new and updated existing OEM BOM for improved production efficiency. Utilized existing MRP to level load production to improve efficiency. Supervised approx. 10 warehouse and inventory personnel, providing direction and creating a team environment. Created MRB process and coordinated RMA process.

Utilized MRP to maintain accurate inventory levels for all Apple, Microsoft, HP and other computer peripheral components. Maintained all Inventories and deliver schedule for packaging/literature requirements Procured and adjusted incoming material to support JIT manufacturing process and insure on time delivery. Negotiated price and delivery for Electro-mechanical components. Worked with Planners to support production schedules. Assisted Buyers, Planners and Quality Dept. with F/A process. Coordinated material deliveries from overseas suppliers and sister divisions to support production.