Scott Lefever: Customer Relationship Manager in Pomona, CA

Processing PO’s, Quotes, RMA’s, Credits, order statuses and assisting with shipping of orders for a set account base.

• Assist DTC (Direct to Consumer) on both Lazer Sport and Shimano Indoor Cycling Shoes websites and via Shopify Platform. • Process all consumer orders and ensure orders are shipping in a timely manner without issues, assist in issuing RA's, credits and shipping claims when needed and provide information regarding questions on products and availability. • Handle all inbound calls for both Lazer Sport and Shimano Indoor consumers and assist various other departments within the company on special projects when needed.

• Assist other Customer Service Representatives with elevated issues • Support training new employees • Test and support implementation of new program and system roll-outs • Assist customers with payments, troubleshooting card issues, Rewards Program signups, and processing new account applications.

• Assignment with Nordstrom Finance in the Credit Card Department • Nominated for employee of the month, June 2018

• Handle incoming calls and web chat, assisting customers with orders and quotes • Process all credits and RMA's

• Call center environment handling 40+ inbound calls per day, specializing in troubleshooting customer issues • Handled inbound faxes and website requests from corporate fuel card customers

Company went out of business