Scott Lefever: Customer Relationship Manager in Pomona, CA

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Scott Lefever

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Customer Relationship Manager
Pomona | United States
Skills

No information

Interests
Fishing
Skateboarding
Hiking
Industries
Skate
Work experience
Image Proponent

Proponent

Customer Relationship Manager | 03/2022 - Current

Processing PO’s, Quotes, RMA’s, Credits, order statuses and assisting with shipping of orders for a set account base.
Image Shimano North America

Shimano North America

Digital Service Agent | 05/2021 - 03/2022

• Assist DTC (Direct to Consumer) on both Lazer Sport and Shimano Indoor Cycling Shoes websites and via Shopify Platform. • Process all consumer orders and ensure orders are shipping in a timely manner without issues, assist in issuing RA's, credits and shipping claims when needed and provide information regarding questions on products and availability. • Handle all inbound calls for both Lazer Sport and Shimano Indoor consumers and assist various other departments within the company on special projects when needed.
Image Nordstrom Finance

Nordstrom Finance

Customer Service Representative | 08/2018 - 05/2021

• Assist other Customer Service Representatives with elevated issues • Support training new employees • Test and support implementation of new program and system roll-outs • Assist customers with payments, troubleshooting card issues, Rewards Program signups, and processing new account applications.
Image Apex Systems

Apex Systems

Customer Service Representative | 04/2018 - 08/2018

• Assignment with Nordstrom Finance in the Credit Card Department • Nominated for employee of the month, June 2018
Image Argus Hazco Co

Argus Hazco Co

Customer Service Representative | 10/2015 - 07/2017

• Handle incoming calls and web chat, assisting customers with orders and quotes • Process all credits and RMA's
Image Vans Off the Wall Skate Park

Vans Off the Wall Skate Park

Assistant Manager | 02/2014 - 10/2015

Image SC Fuels

SC Fuels

Customer Service Representative, Card Services | 05/2012 - 01/2014

• Call center environment handling 40+ inbound calls per day, specializing in troubleshooting customer issues • Handled inbound faxes and website requests from corporate fuel card customers
Image Excel Supply

Excel Supply

Sales Representative | 01/2010 - 06/2010

Company went out of business
Image Dwindle Distribution

Dwindle Distribution

Sales Representative | 10/2006 - 12/2009

Image Giant Distribution

Giant Distribution

Sales Representative | 09/2001 - 10/2006

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1501 Lincoln Blvd.#1014 Venice, CA. 90291