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Chief Operating Officer @ In-Flight Crew Connections | Driving Operational Efficiency and Revenue Growth

Project Management

In-Flight Crew Connections benefits from over a decade of leadership expertise, focusing on operational efficiency and revenue optimization. The team drives strategic initiatives that streamline processes, improve margins, and align operations with growth objectives. Contributions are guided by data-driven decision-making and a commitment to fostering collaboration across teams.  

Previous roles include impactful leadership at Lucid Bots and Lucid Drone Technologies, where efforts enabled substantial revenue growth and operational improvements. With a focus on scaling businesses and creating sustainable frameworks, the organization is positioned for long-term success through innovative strategies and cohesive teamwork.

•	Drive strategic project management to create, execute and sustain continuous process improvements across multiple sales divisions.
•	Collaborate with key stakeholders to design, develop and implement "just in time" learning initiatives to insure long term success of the company’s sales team.
•	Implemented data analytics, A.I. and advanced solutions to drive sales training and adoption.
•	Optimized training experience and project management for outside sales training specializing in sales development program and field sales associate initiatives.
•	Created, implemented and delivered on-board training for new company hires and set training paths for their career progression.
•	Prepared project reporting scorecard to measure and monitor success of training initiatives.
•	Identified project issues, drive resolution and communicate to management as appropriate.
•	Leverage talent and programs to drive new revenue & profit growth opportunities where appropriate include territory additions for sales associates.


Project Manager

•	Manage day-to-day performance of all sales team members to ensure monthly sales targets are achieved through outbound calls, lead generation, electronic communication and strategic marketing initiatives.
•	Recruit, train and promote entry level sales associates over a 6-12 month period. Grew sales team by 250% in first 12 months.
•	Utilize SalesForce.com CRM for reporting, performance monitoring and analytics.
•	Created key KPI metrics based on leading and lagging indicators to effectively achieve business objectives.
•	Perform regular forecasting and executive report- outs around key sales metrics.
•	Implemented strategic sales contests and incentive program to drive sales and create a competitive and engaging sales culture.
•	Coached and trained company-wide employees on professional sales techniques with emphasis on consultative selling process.
•	Met and exceeded sales objectives for assigned team by leading the sale and rental of assigned products throughout targeted areas. Generated over $34 million dollar in revenue.


Sales Manager

•	Built and managed a portfolio of 50+ accounts and $90,000 in sales in a new company territory.
•	Successful in B2B and B2C sales through cold calling, referrals, product demonstration and lead generation.
•	Established strong client relationships and provided high value-adding services, resulting in 25% company sales increase.

National Sales Representative

•	Directed company's collegiate hockey division, drove sales and increased brand awareness.
•	Increased sales volume by 25% through the addition of 20 collegiate accounts.
•	Collaborated in the rebranding of the company's website and social media.


Director of Collegiate Hockey Sales

•	Recruited, developed and mentored Division 1 student-athletes.
•	Provided leadership leveraging communication and interpersonal skills, while focusing on team first approach.
•	Developed effective practices and employed strategic game plans by utilizing video analysis, scouting reports and staff.
•	Effectively managed staff and players through strong management skills, communication and delegation.
•	ECAC Coach of the Year, 2007


Head Women's Ice Hockey Coach

Find out detailed information about Scott Wiley, Chief Operating Officer @ In-Flight Crew Connections | Driving Operational Efficiency and Revenue Growth in Huntersville, North Carolina

Scott Wiley: Chief Operating Officer @ In-Flight Crew Connections | Driving Operational Efficiency and Revenue Growth in Huntersville, North Carolina

Scott Wiley