Management of the process of safeguard of physical and digital files,
from its reception to its definitive safeguard enclosure
•	Assurance of the attention of the requirements of files of the internal
areas, clients and regulatory entities in order to comply with the commitments made with them.
•	Management and support for the use of contracted resources of courier
providers.
•   Administration of the processes of reception of files of the different lines
of business, from the definition of the scope for the various products, to the report of the inventory of documents for each of these lines.
•   Main Project: Digital Vault (Content Oracle)
o Scope: Having a real time access for digital files of final
o customers, reducing time on SLA and delivering a
o centralized front for all stakeholders.
o Time: 18 months
o Role: Product Owner
o Main Stakeholders: Business Managers, All Operations
Area (Credit, Collection, Customer Service, Logistics),
Distributors, IT Infrastructure, Front Supplier.
o # Sprints: 9
o Modules developed for operation: Connection with inhouse
products; Metadata intake; Physical Inventory;
Digital Inventory

Logistics Supervisor

Management and supervision of the technical support team focused on
the different platforms that the company has developed, implementing
methodologies reducing service times and promoting cross sales.
•	Monitoring and control of quotations, purchases and extraordinary
negotiations with national and foreign suppliers to ensure the timely
supply.
•	Control and supervision of the warehouse. Establishment of the classification of articles ABC, and definition of the appropriate WMS for
the different products and services offered by the company
•	Supervision of shipments to customers in a timely manner, verifying the tracking of their information with the different couriers (FedEx, Estafeta, etc.)

Operations Manager

Control and follow-up to the assortment in time and form of the purchase orders of the intercompany entities of the company through
ERP Dynamics.
•	Presentation of weekly reports of purchase orders placed by customers
to ensure the 90% OTD
•   Coordination and follow-up with the areas involved (planning, production, purchasing) to ensure the delivery date in time for each of the products requested by the customers.

Material Planner (Customer Service)

Migration of all the operations that are carried out in the company to introduce them to the Intelisis system to adhere to a quantifiable
process control.
•	Definition of KPI's monitoring through the iDashboards BI program (fill rate, warehouse reliability, etc.) during the restructuring of Muebles
Durex.
•	Implementation of the ERP production module to carry out the
monitoring of customer orders at the plant, and floor control of production orders throughout the process.
•	Training for system users to ensure adherence to processes and structured measurement.
•	Implementation of the work methodology "Theory of Constraints"
(TOC), through the creation of interfaces and training of users in the Symphony system to follow up this methodology.
•   Main Project: ERP Production Module Integration with Symphony software
o Scope: Exchange of information between ERP, Symphony and BI Software (IDashboards) for showing information about
production processes and sales order and inventory on a
friendly way
o Time: 6 months
o Role: Product Owner
o Main Stakeholders: General Director, Production Director,
Sales Director, IT Manager, Supply Chain Manager.
o Achievement: Ensuring that the supply chain team has real-
time information regarding the programming of production
orders, considering the delivery dates of the sales orders and the inventories of the various raw materials for manufacturing,
making profit prevail for the company

Operations Coordinator

Consultor - Customer Success
•	Supervision of the customer service team for international clients.
•	For 10 months straight all critical reports were closed on time.
•	Generation of favorable implementation interactions for the 6 assigned
projects.
•	Implementation of the BI model for the ERP.
•   Implementation Projects: 3
o Customer Industry: Furniture manufacturing; Retail hardware
store; Nike BPO in USA
o Average Implementation Time: 9 months
o Role: Consultant
o Main Stakeholders: Customer's Product Owner; Consultancy
Manager.
o Achievement: Successful implementation

Manager

Advice to clients regarding the logistics and delivery of their orders,
their invoicing and all the follow-up relevant to each of their
requirements.
•	Implementation of SAP in the company, to standardize the system
platform with the corporate platform in Denmark.
•   Follow-up to the Customer Service part of the pectin plant in Tecomán,
Colima for the inter-company customer segment.
•   Main Project: Functional testing for Customer to Cash SAP Module
for Mexican operation
o Scope: Adapt the corporate ERP platform, and implement it for
the Mexican market, ensuring the operation approved in the different international branches of the company
o Time: 10 months
o Role: Functional tester
o Main Stakeholders: General Director, Sales Director, IT
Manager, Supply Chain Manager.
o Achievement: The correct integration with the corporate
platform in the established times, and with a minimum of adjustments to ERP configuration

Customer Service

Find out detailed information about Sergio Ramirez,  in Azcapotzalco, DIF

Sergio Ramirez: in Azcapotzalco, DIF

Sergio Ramirez

Babson College

Escuela Superior de Comercio y Admón

Impacta Academy