Sergio Rodriguez: Helpdesk Support Technician in huntington beach, CA

· Responsible for providing the highest level of technical service and satisfaction for basic or complex PC and network troubleshooting, laptops, VeriFone Mx925 pads ,and telephones. · Research patches, updates and solutions for computer issues, both hardware and software related. · Document related issues to maintain an IT knowledge base. · Maintain all systems, applications, security, and network configurations. · Perform administrative duties on a Windows 2008/2012 active-directory domain to include account creation and modification. · Participate in staggered afterhours/on-call support rotation. · Install; configure, deploy, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. · Provided support for all network printers within the organization, and maintain documentation for all maintenance required on heavy load network printers. · Provided training for all new hires regarding technical training to inform them of all company policy and procedures. · Travel to various sites to provide onsite support and install new equipment. · In charge of new store installation, stage and configure network systems and workstations for new stores or remodels. · Tone out lines and do basic phone and data connections at a patch panel and data ports. · Provide POS system support for over 80+ retail stores and corporate office. · Process end of month reports using as400 (JD Edwards) and monthly cycles. · Assist over 300+ Users over the phone and remotely to resolve technical issues.

· Provide a break-fix solution to customers for hardware, software, and malware infections. · Upgrade; troubleshoot and service; laptops, desktops, mobile phones and tablets. · Perform product shipping and receiving, product maintenance, repairs, and services. · Assists sales team to explain services and technology to clients, processing all services, returns and exchanges, technology trade-ins and recycling.