Seth Williams: in Costa Mesa, CA

I am trained in every department from footwear to action sports as well as the bike and ski shop. I have been named one of the top 15 employees out of 155. I have also been certified to be one of the store's lead employee trainers. I was awarded the Anderson Award and nationally recognized for my leadership and peer development within the company within my first year of employment.

I successfully managed a diverse team of up to 35 employees as well as mentored a management team directly under me of 5 leads. I completed the day to day tasks of running a store such as banking, managing the store, customer service, establishing a store policy framework within the store as well as rules for employees, I increased attendance accuracy as well as helped create a healthy happy work environment. During this time I was also the hiring manager and preformed any and all training from start to finish as well as held clinics, staff meetings, and employee behavior correction meetings.

I ran the day to day operations down on the floor of the store, working with customers, employees and my superiors. I created employee handbooks and training manuals, all including store policies and guidelines for employees because there were none. I helped triple employee product knowledge and customer service through the use of impromptu training clinics on the floor while the store was slow. I also upped customer service within the store while still staying within the store's strict return policy.