shalice sherald: in Los Angeles, CA

• Recognized as Top Team Player for initiative, enthusiasm, tenacity, and dependability in performance evaluations. • Maintain store planograms and allocated merchandise according to set layout. • Create and organize signage to highlight promotions & stream line foot traffic • Enhance customer experience with creative and dynamic displays. • Develop strategies to ensure best possible product placement • Facilitate new team member real time training • Update and manage floor sets, and product deliveries • Work with pricing to accurately post Initial Mark Ups and mark downs • Refill, re-stock, and replenish product as needed by supply and demand

• Promoted to Shift team leader • Increased sales and awarded Pace Setter recognition • Create and manage department scheduling and daily responsibilities • Monitor and set individual and teams sales goals • Incorporate exercises to increase performance and keep team aware of products and promotions • Used discretion to resolve customer complaints, and retain consumer retention • Maximize selling potential through maintaining a clean and easy to navigate floor set and frequently updating visual aids including mannequins and signage that accommodates company policy and our consumer demands • Participated in training exercises to keep team updated on policies, software, and organizational changes • Lead by example to promote exemplary customer service tactics • Observed privacy standards in handling sensitive information such as customer credit applications, and employee incentives or recommendations

• Memorized the company’s product offerings • Contributed to 10% sale increase for the quarter by communicating the product benefits and providing excellent service. • Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers of diverse consumer demographics • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. • Build and maintain enduring customer relationships to boost sales and generate repeat business. • Increase customer loyalty through establishing lines of credit and offering exclusive discounts