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Customer Service

Sales Support | Customer Service

Customer Service & Support

<p>Results driven, systems oriented professional who believes a customer centric approach is a recipe for success. Spent career helping teams implement and adhere to processes created to operate smoothly day-to-day while creating opportunities to exceed customer expectations.</p>

-Allocation and shipping 
-Coordinates with production and sales team to ensure timely delivery of goods. 
-Account management 
-Inventory movement and control 


-Proficient in Salesforce Service cloud 
-Initiated new customer service processes and procedures to ensure 
 customer satisfaction
-Create copy and customer service scripts
-Coordinated changes on ecommerce site to provide a better user 
 experience
-Initiated VIP rewards outreach to encourage repeat business through 
 relationships building 
-Onboarded and trained new CS agents


Customer Service Coordinator 

-Streamlined and managed CRM platform for sales team to ensure 
 workflow ease across departments
-Functioned as cross department liaison between product, sales and 
 marketing teams
-Formalized outreach messaging and cadence to ensure clients were 
 abreast of new product launches
-Organized and executed all trade show preparation, planning and post 
 show follow up including creating and implementing a system for 
 determining future budget spend.

Sales and Wholesale Marketing Coordinator

-Organized and coordinated with sales, design, production, marketing, and customer service teams to ensure all aspects of orders, sales, and plans were met.
-Drove all correspondence between key accounts and internal teams to ensure the client's needs were met in a timely manner. Including product shipments, new product roll-outs, pricing changes, etc.

Sales Coordinator

- Managed operations of all brands under Z Supply for ecommerce sites
-Created and implemented customer service procedures
-Spearheaded working internally with UI team to ensure ecommerce site 
 allowed for better customer experience
-Worked with marketing on the execution of promotions and email blasts

Head of Ecommerce Customer Service

Find out detailed information about Shannon Walker, Sales Support | Customer Service in Dana Point, CA

Shannon Walker: Sales Support | Customer Service in Dana Point, CA

Shannon Walker